Help Center

Back to home

Help Center

Clubs

Clubs

Manage your Clubs, Packages, and Memberships.

Clubs & Subscriptions

Clubs Overview: Traditional vs Subscription Clubs

Creating a Traditional Club

Creating a Subscription Club

Deleting Clubs

Club Packages & Processing

Creating & Processing Traditional Club Packages

Club Auto Processing Times (Traditional & Subscription)

Inventory Estimate Tool for Traditional and Subscription Clubs

Automatic Club Emails

Adding a Requested Ship Date to Club Packages

Processing Declined Club Packages

Creating a Custom Club Order using the POS

Testing your Club 2-Week and 2-Day Emails

Credit Card Declines When Switching Payment Processors

Duplicating a Club Package

How to Skip a Club Shipment in the Admin Panel

Enabling the 2-week Club Reminder Email if Processing in Less Than 2 Weeks

See more

Memberships

Adding or Creating a Club Membership

Adding a Preferred Shipping Method to a Club Membership

Placing a Traditional Club Membership on Hold

Exporting Club Memberships

Cancelling or Deleting Club Memberships

Gifting a Club Membership

How to Change a Club Member's Address or Pickup Preference

Tracking Club Attrition / Cancellations

See more

Club & Membership FAQs

How do automatic credit card updates work?

How do I Switch a Club Member from One Club to another?

How to handle a couple sharing a club membership?

How do I edit a club membership to pickup?

How do I edit the signup date on a club membership?

What are "Pending" Club Sign Ups?

How can I export a list of Pickup or Ship Club Members?

Why do some of my club members show an expired card on file (CardConnect)?

Can I delay Club Membership benefits until their first shipment is processed?

How can I generate a list of all "On Hold" club members?

Sorting Club Memberships Based on Signup or Acquisition Channel

Why Didn't the Club Discount Apply to the Club Member's Online Web Order?

Removing or Disabling the 'Cancel Club Membership' or 'Skip Shipment' Buttons on Your Website

How do I add Shipping Instructions to my Club Membership?

See more

Club Packages & Processing FAQs

What's the difference between the Not Created, Built, Pending and Edited status on Club Shipments

Can I process shipping and pickup club shipments separately?

What does "Processing" mean in my Club Package?

How do I get a list of declined credit cards for clubs?

Can I add club memberships after the "Auto Process Date" has passed?

Will changing the Auto Processing date on my package also change my package communication emails?

Can club members pay for their club package with other payment methods?

Will Processed Club Members Still Receive the 2 Weeks/2 Days Reminder Emails?

Will new club members receive Two Week Reminder email if they are added to the Package after it has been sent?

How can I calculate the percentage of shipments that are edited by my members?

How can I see the order total for my club shipments?

Why can't I edit club orders as an Admin when the club package is configured to Set Items?

What does "Previous Attempt Issue: Resource Not Found" Refer to?

What does this error mean: "Previous Attempt Issue: Gateway is turned on and this credit card was capture with no gateway" on a Club Package?

See more

Subscription Club FAQs

Can customers edit their shipment frequency after signup?

What happens if a Subscription Order's payment declines?

Can I remove one variant from a subscription once it is sold out, if it has already been purchased through that subscription set up?

Can a Club Member put their own Membership 'On Hold', 'Skip a Shipment' or 'Cancel' from their Account?

How does the system select products for Subscription Clubs?

What determines the first process date if someone signs up online?

See more