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      Cancelling or Deleting Club Memberships

      Learn how to Cancel or Delete Memberships

      In this article:


      Cancelling a Membership

      1. Go to Club > Memberships and search for & select the applicable Member.
        Screen Shot 2024-04-03 at 10.07.31 AM
      2. On the Membership tab, click the Cancel Membership button.

        Screen Shot 2024-04-03 at 10.12.23 AM
      3. Use the dropdown menu to select a Cancellation Reason for the cancellation (this is a required field). You also have the option to include a Cancellation Comment.

        It is highly advised to input precise reasons and notes so that you can effectively analyze and monitor this information to gain a better understanding of why members are choosing to cancel.

        Screen Shot 2024-04-03 at 10.14.28 AM
      4. Keep Send Club Cancel Confirmation Email checked to send the transaction email called "Club Cancel Confirmation" to the Customer.
      5. Click Save Canellation to confirm the cancellation.


      Removing a Cancellation

      The Member was cancelled in error - or they've changed their mind about cancelling. Here's how you can remove the Cancellation.

      1. Go to Club > Memberships and search for & select the applicable Member.
        Screen Shot 2024-04-03 at 10.07.31 AM
      2. On the Membership tab, click the Edit Cancellation button.
        Screen Shot 2024-04-03 at 10.19.02 AM
      3. Click the Remove Cancellation button.
        Screen Shot 2024-04-03 at 10.22.39 AM

      Deleting a Duplicate Membership

      A Member has inadvertently signed up twice for the same Club. Here's how to delete one of the Clubs.

      Note: You will only see the Delete option if no Shipments have been processed under this Membership. If there HAVE been Shipments processed under this Membership, the only option would be to cancel it.

      1. Go to Club > Memberships and search for & select the applicable Member.
        Screen Shot 2024-04-03 at 10.07.31 AM
      2. Under the More Actions menu, choose Delete Club Membership.
        Screen Shot 2024-04-03 at 10.45.37 AM

      FAQs

      1. Can I disable the Cancel Membership button on my website?
        Yes. Learn how here.
      2. Can I add more cancellation reasons?

        It is not possible to modify or add Club cancellation reasons as the list is controlled by Commerce7 and remains consistent for all clients. To provide personalized notes or explanations, we suggest utilizing the Cancellation Comments section instead.

      3. If I user the 'Switch to another Club' reason, will the Members receive a Club Cancellation email? No. Switch to another Club' reason does NOT trigger a cancellation email to the Member.

      4. Will Cancelled or On Hold Members be processed in my Club Package?
        No. Cancelled Club Members will not be processed in your Package. The Member will be listed in the Club Package if they cancelled after it was created, but you do not need to manually skip them.

        Similarly, On Hold Club Members will be part of the Club Package if they were put on hold after its creation. However, they will not be processed until the hold is lifted.

      5. Why am I still seeing Cancelled Club Members in my Club Package?
        It depends when the Package is created.

        If a member was previously included in the Package and later cancels, they will still appear on the list but will be marked as "Membership is Not Active".

        If a member had already been canceled before you created a Package, they will not be included in the Package when it is generated.
        Either way: You do not need to skip the cancelled Members - they will not be processed.
      6. Can I Delete a Duplicate Membership? 
        Yes. Follow the instructions here. NOTE: You will only be able to delete Memberships that have no Shipments attached to them.