Cancelling Club Memberships

In Commerce7 a club membership can be cancelled immediately or you can set a future cancellation date. A cancellation on a club membership can also be removed.

In this article:

 



Cancelling a membership immediately

To cancel a club membership, start by searching for the club member under Club > Memberships and then click on the club member and club you wish to cancel. Then select 'Cancel Membership.'

cancel

The cancel time/date will default to 'immediately' which will instantly change the status of the club membership to "cancelled". To learn how to cancel a membership in the future, click here.

Use the drop down menu to select a reason for the cancellation (this is a required field). You also have the option to include a comment/note about the cancellation.

The transaction email called 'Club Cancel Confirmation' will automatically send unless you deselect the checkbox 'Send Club Cancel Confirmation Email'.

To Confirm the Cancellation, select 'Cancel Membership'.

another club

 



Setting a future cancellation date

As mentioned above, when the cancel date is set to 'Immediately' the club status will change to "cancelled" instantly. 

immed cancel

To set a cancellation date in the future, use the edit icon and select a date. If you happen to choose the current date, the cancellation will take effect at 11:59pm.

edit

Use the drop down menu to select a reason for the cancellation (this is a required field).

You also have the option to include a note/comment.

The transaction email called 'Club Cancel Confirmation' will automatically send unless you deselect the checkbox 'Send Club Cancel Confirmation Email'.

💡 If the cancellation email is sent it will provide the future date of the cancellation to customer so that they are aware of when it will take place.

To Confirm the Cancellation, select 'Cancel Membership'.

date and reason

The club membership status will remain as "active" until 11:59 p.m. on the set cancel date. After that the status will show as "cancelled".

active cancel

 



Removing a cancellation

If you made an error or the club member has changed their mind, under the club membership select 'cancel membership' and then select 'remove cancellation.' 

remove cancellation