Commerce7 has acquired WineDirect’s SaaS division. As part of this transition, WineDirect’s SaaS platform will be retired, with WineDirect’s staff joining the Commerce7 team. This partnership is an incredible opportunity to bring more advanced club, POS and ecommerce tools, a stronger platform, and even more support to help wineries succeed. This isn’t just about merging two companies; it’s about coming together to build the best platform for wineries. We’re inspired by WineDirect’s legacy and expertise, and we’re excited to blend that with Commerce7’s future-forward mindset and customer-first approach.
If you have any questions, please reach out to us at support@commerce7.com.
What to Expect for WineDirect Customers
We understand that you’ve selected WineDirect as your DTC platform and that changing platforms is a big adjustment to your business and staff. You may choose to remain on the classic WineDirect platform for up to 2 years. Please note that if you are currently on the All-New WineDirect, we will work with you to transition to Commerce7 over 3 months as the partnership with BigCommerce will be coming to an end.
- Dedicated Support: We understand that you may have questions and concerns. Your current WineDirect support team will remain your primary resource, with no immediate changes to support emails or phone numbers. Every member of WineDirect’s SaaS division support team will be transitioning to the Commerce7 team, ensuring continuity and familiarity in the support you receive. You can always reach out to support@commerce7.com if you have any questions.
- No Disruptions: Other than a new payment provider, no new enhancements will be introduced to the classic WineDirect platform, Commerce7 will continue to maintain and ensure stability of the software during the 2 year time period. Your operations will not be disrupted at any point—you’ll stay live on the WineDirect platform until you’re ready to transition to Commerce7.
- Smooth Transition: Our dedicated teams are working diligently to ensure a seamless integration of our systems. If and when you are ready, you’ll be connected to an Onboarding specialist who will take you through our Setup Guide and go over the steps involved. We’ll handle the data migration and help get your website updated, at no cost.
- Continuous Communication: We will ensure that you stay updated and well-informed. Commerce7 is hosting webinars on January 28th with Andrew Kamphuis, President of Commerce7. These sessions will share important details, outline the transition timeline, and answer your questions. Register here for 10am PST/1pm EST or 3pm PST/6pm EST.
We hope that you’ll consider Commerce7 and partner with us as your new DTC platform. When you’re ready, we’ll work with you to make the transition as seamless as possible, and on a timeline that meets your needs. If you are ready to get started with Commerce7, you can book a demo or sign up here.
What to Expect for Commerce7 Customers
- The Same Service: First and foremost, there will be no disruption to your service. Your Commerce7 experience will remain exactly the same. You’ll continue to have access to all the features and support you rely on.
- Exciting Opportunities Ahead: The addition of WineDirect’s resources means we’ll be able to accelerate the development of new features and tools, bringing even more value to your business. While this will lead to some exciting improvements in the future, your current operations will remain unaffected.
- Stronger Support, Coming Soon: As part of this acquisition, we’re growing our team. With WineDirect’s experienced customer service staff joining Commerce7, we’ll be able to offer 24/7 support later this year. In the meantime, you can continue to rely on the same support you’ve always received.
Why Transition to Commerce7?
At Commerce7, we believe that above price and product, the number one reason why a consumer will choose your brand is customer experience. Customer experiences that are customer centric lead to loyalty, customer happiness, and drive sales and profit. Our mission at Commerce7 is to enable businesses around the world, regardless of size, to succeed by empowering them with the digital tools needed to create those customer centric shopping experiences.
Commerce7 offers most of the tools you currently rely on with WineDirect, along with enhanced capabilities to support your growth. From ecommerce to club management and tasting room experiences, you’ll gain access to an innovative platform designed to streamline operations and deliver even greater value for your business.
- Modern Wine Clubs: Offer a seamless and engaging club signup experience that prioritizes user satisfaction and convenience. Customers can select their shipment products right at the beginning of the signup process, incentivizing potential members by showing them the products that they can receive with the savings of their future club discount.
- Modern Ecommerce Experience: With as little as 10 fields for customers to complete, Commerce7’s ecommerce experience is built to boost your conversion rate and decrease cart abandonment. It includes features such as mobile payment options (Apple Pay/Google Pay), cart carrots, options to personalize your content based on the customer visiting, and more.
- Built-in Reservation Tools: Using the same platform to book and manage reservations allows you to see a full picture of each of your guests, including their ecommerce and club history. It also allows customers to have a single account for all things related to your winery. Easily navigate between Reservations and POS to start orders for guests.
- Integrations and Apps: Commerce7 is built on a cutting-edge tech stack and operates on a 100% API-based system. With a network of over 100 integrated companies and a partner network of over 800 individuals, Commerce7 provides extensive opportunities for seamless integrations. While it may not always be possible to have all features built-in, Commerce7 offers open APIs, webhooks, and developer app tools that make it easy for third-party developers to work with your data.
- Continuous Improvement: Commerce7 averages 150-200 new features/updates a year. New features are built regularly and address bugs on an ongoing basis.
FAQs
- What happens to my current account with WineDirect? Will I be forced to move to Commerce7?
You will have up to 2 years to remain on the classic WineDirect platform if you’d like to. During that time, the software will be maintained, but no new features will be introduced. If you are currently on the All-New-WineDirect, you’ll have up to 90 days and our team will be reaching out. If you’d like to transition to Commerce7, we have worked hard to develop a plan to facilitate the move of WineDirect clients. If you have any concerns or questions or if you’d like to get started, please don't hesitate to reach out to our support team at support@commerce7.com. - Will my pricing change?
There will be no immediate changes to pricing for clients using the WineDirect platform, but over time, our goal will be to move all clients to a single pricing structure posted publicly on our website. It’s important for us to have fair pricing that also allows us to continue to invest in our business. - What is the support like at Commerce7?
While you’re onboarding at Commerce7, you’ll have a dedicated Onboarding specialist. In addition we have detailed training videos, Live Chat, and email support at support@commerce7.com. You are also able to book a Zoom video call if you need additional assistance. Learn more about the types of support available here. - Will my payments processing change?
If you’re in the US or Canada, within six months, we will guide you through transitioning to Fullsteam Payments which is our in-house gateway. It offers modern features like Apple Pay, Google Pay, and advanced EMV device security including tokenizing from an EMV device (meaning no hand written club credit card numbers). If you’re located in Australia or New Zealand, Stripe is the preferred gateway. - Where can I get a demo of Commerce7?
Fill out the form here: https://commerce7.com/get-started/ and our team will be in touch to set up a call.
Moving to Commerce7
- I want to move to Commerce7. What does the process look like and how do I get started?
Get started by reaching out to us at support@commerce7.com or sign up for a demo on our website to connect with our sales team. Once you’ve signed up, you’ll be assigned a dedicated Onboarding Specialist who will be your main point of contact throughout the transition. You’ll be given a Setup Guide to take you through some steps that need to be performed and all of your data will be migrated free of charge. You can expect the onboarding process to take about 6-8 weeks depending on the amount of data you have and your current website. - What costs will be involved if I want to move to Commerce7?
We’ll cover the cost of migrating your data and we’ll be working with partners to bring over websites for free or at reduced costs. Our Onboarding specialists will go over the process with you along with your available options. - How do I connect Commerce7 to my website?
Your dedicated Onboarding Specialist will be there to guide you through integrating your website with Commerce7. If you choose to utilize the Storefront feature in Commerce7, you'll find it incredibly user-friendly and easy to set up in your admin panel. We even have a helpful article/video available for you to review! Rest assured, our team is here to provide any necessary assistance with the configuration process. - Can I re-use my card readers that I currently have?
No. You will need to acquire Commerce7 integrated card readers. We will work with you on changing your current card readers if necessary. Learn more about our card readers here. - Do I need to purchase new printers, cash drawers, scanners?
Yes, you will need to purchase the printers, cash drawer, and scanners that integrate with the Commerce7 software.