Does Commerce7 Offer Support?

Have a question related to general use of the platform? We’d recommend looking at our documentation first. You can search key words and phrases and the system will return a list of results that could help answer your question.

If you cannot find an answer to your question, please feel free to email your question to support@commerce7.com and the first available member of our team will contact you.

We realize you might have quite a few questions as you learn the system and we are here to help. Depending on our ticket volume, we make take a bit longer to respond to some questions.
That said, our typical time is 1-2 business days, but we aim to get back to you as soon as possible!
 

Note: At this time Commerce7 does not offer phone support.

A few reasons why we don't offer phone support.

  • Our ticketing system allows for two-way sharing of screenshots, links, and code snippets of problems you are having. This ensures everyone is on the same page and in turn helps our team pinpoint the issues faster.
  • All support tickets and conversations are stored away for easy access at all times. This allows for anyone on our team to easily pick up where another left off (in the situation where a developer or another team member needs to be looped in), therefore never having to ask you questions twice.
  • Different issues require involvement from different members of our team. Sending in tickets allows us to ensure the right person is working on a specific issue.
  • Keeping all communication in one channel allows us to remain organized and ensure all issues are accounted for and nothing is forgotten.

Support Hours

Customer Support Hours: 6am - 5pm PST (Mon-Fri)