Stripe (Canada, Australia & New Zealand Only)
  1. Help Center
  2. Payment Gateway
  3. Stripe (Canada, Australia & New Zealand Only)

OVERVIEW for setting up your Payment Gateway (Stripe): Canada, Australia, New Zealand (fees, setup, hardware)

Located in CAN, AUS or NZ? Here is how to set up your Payment Gateway.

CAN, AUS and NZ Payment Gateway Setup Instructions

Overview of Process and Timing for Connecting Stripe to Commerce7

Follow the automated underwriting process using the 3 steps below. (if followed, this process can be accomplished within one business day).

  1. Create a Stripe account: Click below to see steps. 
  2. Activate your Stripe Account: Follow the prompts during Stripe account creation to Activate your Stripe account.
  3. Connect your Stripe account with Commerce7: Click below to see steps.

Creating and/or Connecting Your Stripe Account to Commerce7

Step 1: Login into Commerce7

Click on Settings and choose the Payments section

Screen Shot 2023-02-14 at 12.07.15 PM

Step 2: Activate your Stripe Connection

Don't have a Stripe Account yet?

Click the Create Stripe Account button and follow the prompts. Click here for detailed instructions. 

Screen Shot 2023-02-14 at 2.12.07 PM-1-1

Already have a Stripe account?

Click the Activate button and enter your account details. However, before you do - please take a look at these FAQ's about doing so. 

Screen Shot 2023-02-14 at 12.17.09 PM-1-1

 


 

Enabling Apple Pay for your Website

  1. Sign up for a Stripe account (as described above) if you don't already have one.
  2. Download domain associate file linked in the Stripe section. This is a file you need to add to your website to prove to Apple you own the domain and content.
  3. Work with your designer to add a path for /.well-known/apple-developer-merchantid-domain-association on your website.
  4. Add the domain associate file as an asset under that URL.
  5. Click Register
    PAYMENTs copy

 



Stripe Fees


Refunds to Debit Cards

Debit refunds with Interac operate differently than credit, as the physical card must be present. Refunds to debit cards are not available in Commerce7, instead you can  process the refund as cash or choose external if you use an alternate method of payment for the refund, (ie. check, gift card etc.). Please note that this applies to all Stripe debit refunds globally. 


Compatible POS Hardware/Devices

BBPOS WisePOS E

  • Price: $300-$400 
  • Additional specs and purchasing instructions available here.




Other POS Hardware

Please note that Commerce7 does not provide customer support for external hardware.

Please only purchase the printer, barcode scanner and cash drawer from the source linked below. There are many fake/knock off devices on Amazon and we only recommend the following site.



 

I was able to attach my EXISTING Stripe account to Commerce7 Payments. How do I import the credit cards?

If you were able to attach your existing Stripe account then all the credit card tokens on file in this account can be exported and provided to your data migration partner to import into Commerce7. 

Here's how:

  1. Login to your Stripe account
  2. Click Customers - and choose Export
  3. Under Date Range - and Select All
  4. Under Columns choose Custom
  5. Check the following fields to export:
Screen Shot 2023-06-20 at 4.11.13 PM


 

I had to create a NEW Stripe account in Commerce7. How can I get the credit cards imported into the new account?

If you have to create a new Stripe account to connect to Commerce7, then you will need to request Stripe migrate the tokens from the old account to the new account and provide the output file to your Data Migration Partner to import into Commerce7. Learn about Data Migration (including a list of our trusted Partners) here.
 

FAQ

Can my existing Stripe account connect to Commerce7 and my legacy platform at the same time?

No. You are not able to connect Commerce7 to Stripe accounts that are controlled by other platforms.

This is important because it ensures that in the rare case that a Standard Stripe user interacts with two platforms, each platform's activity is kept distinct in separate accounts.


If my existing Stripe account is connected to my legacy platform, how will I connect Commerce7?

If your Stripe account is currently controlled by your legacy platform, when you the click Stripe Setup within Commerce7, you will be prompted to create a new Standard Stripe account.

The Stripe Setup flow will automatically direct users to create a new Stripe account. Commerce7 will then be automatically connected to the new Stripe account that the user has created.


Do I have control over disconnecting my Stripe account from my legacy platform?

If you wish to revoke access or disconnect your legacy platform from your Stripe account, you can do so anytime from the Settings > Authorized applications area of your Dashboard, or here: https://dashboard.stripe.com/account/applications

You will see one of two things:

  • If there is an option for you to revoke the access of the other platform, then that means that the account was created by you, the merchant.
  • If you are not seeing that option to revoke, then that means that the other platform created the account for you, the merchant. In this case, you should continue with the Stripe Setup within Commerce7 - and follow the prompts to create a new Stripe account. Learn how to import your cards.

What about revoking access from my old platform - and then connecting the same Stripe account to Commerce7?

If there is an option to revoke the other platform, you have the ability to do that (before you click setup in Commerce7). Once that is done, you could then connect the same account (as opposed to Stripe automatically creating a new account when you click Setup in Commerce7). Learn how to import your cards.