How Do I Connect ShipCompliant and How Does the Integration Work?

How Does the ShipCompliant Integration Work?

The ShipCompliant (SC) integration allows you to get real-time compliance checks and local tax rates for your Commerce7 orders. The ShipCompliant integration will also allow you to send orders to any partner fulfillment house integrated with ShipCompliant and will automatically update tracking numbers and fulfillment status in Commerce7 by checking ShipCompliant for updated tracking information every four hours.

Once orders are fulfilled at SC (ie tracking updated on the order in SC) they will be updated in C7 as fulfilled (even if you send them as 'Payment Accepted' to SC). If the tracking update in SC exceeds 30 days for orders then you will have to manually fulfill the orders in C7.

All orders in Commerce7 will flow to ShipCompliant (except 'carry out orders' which are optional), so it's important all products are configured properly in both Commerce7 and ShipCompliant. See the steps below on Connecting Your ShipCompliant Account.

Depending on the product setup in Commerce7, some products can be configured to not flow to Fuflillment. For more information, please review the following documentation on the 'Shippable Product' checkbox and what it means.

If you are using an ShipCompliant Partner for Fulfillment, it's also important to ensure you Shipping Codes are setup properly in Commerce7.

Refunded orders also flow to ShipCompliant in order to ensure balance in your reporting. We highly recommend reviewing the documentation on how to manage refunds in SC.

Note: The Order Type sent to ShipCompliant is either 'Internet' or 'In Person'. 'In Person' includes POS Orders and 'Internet' includes all other order channels.  The Fulfillment Type sent to ShipCompliant is either 'Club' for club orders or empty for all other orders.


How Do I Connect My ShipCompliant Account With Commerce7?

Follow these steps to get your ShipCompliant account setup and connected with Commerce7.

Note: Before you get started on the steps below, make sure you have your ShipCompliant account configured properly. 

This includes items such as;

  • Licenses setup and activated
  • Product SKUS setup in SC (SKUS must match in Commerce7)
  • A webservice account setup in SC for Commerce7
  • Correct Shipping Codes added in Commerce7

If you have questions about your SC account setup, please contact shipcompliantsupport@sovos.com.

Now let’s get your SC account connected to Commerce7!

Step 1: Navigate to Apps in your Commerce7 dashboard and click on ShipCompliant.

Commerce7-Apps-1

Step 2: Configure your settings.

There are several fields that need to be filled it. Here is what they all mean.

Is Active: Toggle to ‘Active’

Mode: Toggle to ‘Production’

Username: This is the username you set up for your webservice account in SC

Password: This is the password you set up for your webservice account in SC

Shipment Status: This is the status for the order when it hits SC. If you want orders to flow automatically to Fulfillment, choose ‘Sent to Fulfillment’ from this list. If you have questions about the Shipment Status that works best for you, contact shipcompliantsupport@sovos.com.

Note: not all SC Fulfillment partners are configured to have orders automatically flow, so you will want to check with your fulfillment house to confirm.


Order Prefix:
This is optional. Could be used if you have more than one brand using the same ShipCompliant account as a way to identify orders.

Fulfillment House: Choose your fulfillment house from the list. Note: This list only show SC fulfillment partners.  If you have questions about whether or not your fulfillment house is a SC partner, contact shipcompliantsupport@sovos.com.

Carrier Pickup Locations in Checkout: Complete this if using the HAL functionality

Carrier Pickup Location Type: Complete this if using the HAL functionality

Compliance Type: If you are you using a full ship compliant account, toggle to ‘Full Compliance Check.’ If you are using a Pass Thru Account, toggle to 'Level 1 Pass Thru.'

Schedule task to check ShipCompliant to see if orders fulfilled: This is optional. 

Note: if you leave this task is unchecked your orders will not automatically update with tracking information from SC.

Once checked Commerce7 will check paid orders from the last 90 days. 

Push carry out orders to ShipCompliant: This is optional.

USA Taxes From: If you completed all the above steps you should toggle to ‘ShipCompliant.

Adding Correct Shipping Codes in Commerce7

If you are using ShipCompliant, you will want to ensure you setup the appropriate carrier codes for your your shipping services under Settings > Shipping. It is extremely important the code is an EXACT match to the fulfillment option's code in ShipCompliant.

If you are unsure, contact for a list of ShipCompliant's Fulfillment Locations and Carrier/Shipping Service Codes. If you need more information on setting up shipping in Commerce7, click this link on How to Setup Shipping.

 

For quick reference, here are some common carrier codes you might need:

FEDEX SHIPPING CODES

FedEx Ground: FXG

FedEx Ground Home: FGH

FedEx 2Day: FEX

FedEx 3Day: FEX3

FedEx Priority Overnight: FXP

FedEx Standard Overnight: FXO

UPS SHIPPING CODES:

UPS Ground: UPS

UPS Saver: UPSA

UPS 2nd Day: UP2

UPS 3Day: UP3

UPS Next Day: UP1