Orders - FAQs

How do I refund a migrated order?

We highly recommend completing your orders in the system where they originated, including capturing payments and completing applicable refunds.

Unfortunately, there is no great way to manage this in Commerce7; However, here are a couple of options you can consider;

1. Contact the customer to provide them a refund via check, or

2. Have unlinked refunds enabled in your gateway. Then, contact the customer to get their credit card to provide the refund to.  

Note: Enabling unlinked refunds can be a risk, you can discuss the details and risks with your gateway provider.

For either of the above options, you will want to add a note or flag to this order in Commerce7. Here is more information on adding notes and flags in Commerce7.