Refunding an Order (Full & Partial).

Only orders that have been paid can be refunded. If an order has been paid, it can be refunded by clicking the "Refund Order" button located in the top right corner of an order page. If an order has already been refunded, the "order refund" button will not appear. 

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Note: If an order was completed/paid outside of Commerce7 it cannot be refunded.


Clicking the "Refund Order" button will take you to the refund page. Here you can select the edit icon on the items in the refund list and change the quantity of an item or the dollar amount being refunded. You have the option to return item to inventory with the checkbox below (inventory will return to Available for Sale in inventory).

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Selecting the edit icon an items in the refund list to change the quantity of an item or the dollar amount being refunded.

After changes select '"Save Item". 

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You can also remove an item from the refund list to prevent it from being refunded with the rest of an order. 

 

 

When you are ready to complete the refund, click the "Process Refund" button located on the bottom of the page.

 

Note: Tips cannot be refunded in Commerce7. If a tip was incorrectly charged it has to be refunded in the payment gateway.

If the original order no longer requires fulfillment, you can change the fulfillment status to 'No Fulfillment Required.'

Review How Do I Manage Refunds in ShipCompliant here.