Why Aren't My Taxes Calculating The Way I Want?

There are two tax options in Commerce7 for US clients

1. ShipCompliant Basic Taxes Rates

This is a free integration we offer that pulls local tax rates from ShipCompliant. These tax rates can't be changed and are managed and updated by ShipComplaint.

This integration is automatically activated on commerce7 accounts.

If you have questions about these rates, please reach out to ShipCompliant support at support@sovos.com.

2. A Full ShipCompliant Integration 

This requires a paid ShipCompliant account and will pull tax rates as setup in your ShipCompliant account. 

To inquire about these rates or to setup a full ShipCompliant account, contact ShipCompliant support at support@sovos.com.

Note: If there is a discrepancy in the taxes that are being charged on your orders, please first contact ShipCompliant Support support@sovos.com.