Why Aren't My Taxes Calculating The Way I Want?

If your taxes are not calculating as expected, it is likely because you are using the incorrect tax option to calculate taxes in Commerce7. There are two tax options in Commerce7 for US clients;

1. Basic Tax Rates which is a free integration we offer that pulls tax rates based on a local State tax table managed by ShipCompliant. These tax rates are managed by ShipCompliant and cannot be edited by Commerce7.

2. A full ShipCompliant integration which requires a paid ShipCompliant account and will pull tax rates as setup in your ShipCompliant account. 

The basic tax rates options is automatically activated on Commerce7 accounts, so if you notice your taxes are off and you have a paid SC account, you should check the configuration of your SC App in Commerce7. You will want to make sure that the field called 'USA Taxes From' field is set to ShipCompliant and not ShipCompliant (free courtesy of Commerce7).


If you do not have a ShipCompliant account and still have issues with the tax rates you're seeing, please reach out to ShipCompliant support at support@sovos.com.