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      tDynamo Payment Terminal Setup & Workflow

      The tDynamo device is a payment terminal compatible with Commerce7. This is a wireless device that offers a quick and seamless customer experience. Follow these instructions to get your tDynamo device up and running.

      Getting Started

      Follow the instructions below to set up the device based on if you're using iOS or Windows. Once the device is configured, add it to your Commerce7 POS Profile settings.

      PLEASE READ: The button on the side of the tDynamo device is used for pairing, but is also the power button. The device will turn-off for power saving - so before use we recommend pressing the button quickly, once, to power it back on. 

      If you are having issues with the terminal not connecting often we recommend pressing this power button once so you get the single green light on the front of the tDynamo unit at the same time as when you press "Pay" on the POS screen. 

      Stuck? Having trouble with installation? Sometimes simply deleting the MagneFlex app and re-installing it is the best course of action. 

      It's often recommended to try to reboot the TDynamo terminal as well. Make sure the device is turned on by pressing the power button until all lights flash for a moment on the front. Then press and hold down the button for about 10 seconds until you hear a double chirp. This will notify you the device has been rebooted. You then need to press the button again for about a second to turn it back on again and you should hear another chirp and the lights should come back on. 

      However, if you need help with set up and would like to set up a Zoom call to walk you through it - send us an email at support@commerce7.com.


      Setting Up tDynamo for Commerce7 (iOS / Bluetooth)

      You can pair a single tDynamo to multiple iPads tablets following the steps below. If you have multiple tDynamo's do not pair multiple tDynamos to one tablet as it is not possible to select which one to use.

      Note that if you are using an iPad, your iPad must be able to run the latest IOS version. (It may run on older iOS versions but compatibility is not guaranteed).
      1. What's in the box?
        1. tDynamo device
        2. USB-C (to TDynamo) to USB-A (to computer/charging) cord
        3. Charging/Docking stand with USB-A connector (to computer/charging)
      2. On your iOS device, download the MagneFlex Browser for iOS (click here) or you can search for "MagneFlex" in the App Store. Note that if you are using an iPad, your iPad must be able to run the latest IOS version. (It may run on older iOS versions but compatibility is not guaranteed).
      3. To connect it to the reader, first open MagTek App, click Admin and click Test Reader

        image-png-Apr-13-2022-10-50-33-36-PM-1
      4. Select tDynamo from the readers to test

        image-png-Apr-13-2022-10-51-04-23-PM-1
      5. Ensure Bluetooth is enabled on your IOS device (under Settings > Bluetooth). 
      6. Put your tDynamo device into pairing mode by holding down the right hand side button down for 3 seconds and you will see the bottom light change from green to flashing blue
      7. Now, QUICKLY select tDynamo from the list. This screen quickly times out, so be sure to choose TDynamo within a couple of seconds.

        image-png-Apr-13-2022-10-51-26-05-PM-1
      8. A pairing request will open. Enter six zeros 000000 and click Pair. (If you do not see this prompt, it's likely that Bluetooth is not enabled in your device settings.)
        Note: you must complete this pairing before the blue light stops flashing on the tDynamo.

      9. This will connect to the tDynamo and with-in 10-30 seconds you will be prompted to swipe a card to confirm the tDynamo is paired successfully. (This will not charge your card)

      10. After swiping the card you will see the swipe data and your reader is now paired successfully.

        image-png-Apr-13-2022-10-52-39-65-PM-1
      11. Now go back to the home screen and click Admin select Set Reader(s)


        image-png-Apr-13-2022-10-52-57-73-PM-1
      12. Check the circle next to Wireless Device, then select the arrow to the right of tDynamo


        image-png-Apr-13-2022-10-53-19-06-PM-1
      13. Click Search Device

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      14. Select the tDynamo device

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      15. Select Set as Default, then click Add Device

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      16. You will be taken back to this screen and you will see a message at the top.

        image-png-Apr-13-2022-10-54-29-69-PM-1
      17. Your device is now paired and set up with the tDynamo!

      Now we just need to add some settings for it to use Commerce7 POS.

      Adding Commerce7 POS to MagneFlex as the "Default Web App"

      Now that your iOS device is paired and set up with the tDynamo, you just need to configure the device to connect to the Commerce7 App. 

      1. On the MagneFlex App, click Web Applications and select Favorites

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      2. Click the paperclip / link icon in the upper right corner

         IMG_6371-1
      3. Type in "POS" for the name
      4. Click Set as default website
      5. Then on Enter URL and Credentials click Browse to login page >

        img_0052_720-1 copy
      6. Enter https://pos.platform.commerce7.com and click Go on your keyboard

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      7. Click off of the field / minimize the keyboard on your device, then click the arrow icon (see image below) at the bottom right of the screen.

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      8. Click Save Site Information to save this favorite.

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      9. Now you can click the back arrow

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      10. Back on the home screen, click Web Applications and then Launch Settings

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      11. Check Default Web App

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      12. Now you can close the app and re-open it and it will open Commerce7 POS as the default App.
        1. Note: If you have already set up Commerce7 as the default app, you can log into C7 by simply clicking on the Quick Launch link.
          IMG_50DCFE38AD48-1-jpeg copy
      13. Finally, add the tDynamo device to your POS Profile. Learn how below.

       

                       

       Adding the Device to Your POS Profile Settings

       
      1. In Admin, go to Settings > POS Profiles
      2. Select the POS Profile(s) that you want to add the device to. (If you don't have a POS Profile yet, learn more about setting one up here.)
      3. Scroll down to Chip & Pin Devices
      4. Click Add tDynamo Device. It will look like you need to enter information into the Title and Terminal ID fields, but you do not.
        Screen Shot 2023-03-30 at 10.33.23 AM
        5.  Click Save button in upper right. And that's it! 
      NOTE: It may look like you need to enter in a Title and Terminal ID, but that is not the case. It's been configured in the background. 

      You only need one POS profile and one tDynamo entry no matter how many tDynamo devices you have.

      Delete the tDynamo Pairing from your POS Profile

      If you need to delete the tDynamo pairing from your POS Profile, simply click on the trashcan icon beside the tDynamo entry.

      Screen Shot 2023-03-30 at 10.33.43 AM

       

      Protecting your iOS device + attach the tDynamo with an Otterbox case

      You can purchase an Otterbox case that attaches to your iPad or iPhone. Contact support@commerce7.com to place your order.

      • Protects your iOS device
      • tDynamo attaches to the Otterbox so that the device and tDynamo do not get separated
      • Purchase Price: $99/each  for the bundle(Otterbox case + clip)
      • Available for iPhone/iPad: 
        • iPad 7/8/9/10 Gen
        • iPhone 12 & 12 Pro
        • iPhone 11
        • iPhone XR
        • iPhone 8
        • iPhone 7

      case

      What do the Lights Indicate?

      lights1

      Screen Shot 2023-09-27 at 2.21.00 PM-1

      Charging Using USB

      The tDynamo can connect to a USB charger either via its USB-C Connector or the docking stand. 

      Screen Shot 2024-02-08 at 11.14.35 AM

      1. Connect the small end of the USB cable to tDynamo’s USB-C connector
      2. Connect the large end of the USB cable to the host’s USB port to charge.

      Workflow: Using the tDynamo

      Workflow: Using the tDynamo

      1. When your Customer is ready to checkout, click the Pay button in your POS device.
        Screen Shot 2023-03-29 at 4.07.15 PM
      2. Be sure that the tDynamo is 'awake' by clicking the power button quickly, one time.
      3. On your POS device, click 'EMV'.
        img_0028_720
      4. Choose tDynamo and click the 'Send to EMV Device button'. You'll see a progress screen as it connects. (Note that the system will remember the last device that was used, so it will be automatically selected for you. In other words, you will not need to actively choose it each time).
        img_0029_720
      5. This will bring up a Tip modal on your POS device. Hand the device to your Customer so that they can choose an applicable tip. 
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      6. Finally, ask the Customer to swipe, tap or insert the card into the tDynamo to complete the transaction.

      Troubleshooting

      1. I'm getting a 'Local Storage' error when logging into Commerce7 on the Magneflex app. 
        1. First simply try swiping up to close the Magneflex APP, and then re-open it. This often resolves the issue.
        2. If that doesn't work, do this:
          1. On the iPad showing the error, go to Settings -> Safari -> Advanced.
          2. Verify that 'Block all cookies' is toggled to off. (The Magneflex browser shares these settings with Safari, so this setting may be disabled).
            IMG_4996
          3. Once you've checked that, reboot the iPad.
      2. Why can't I send a transaction to the tDynamo device?
        1. A few things to try:
          1. Be sure the device is turned on.
          2. Confirm that you see a single green light on the front of the device before hitting the "EMV" button. See section above to learn how to 'wake up' the device.
          3. If you are still experiencing issues, one option you can try is to uninstall the MagneFlex app from your mobile device and then reinstall it. After reinstalling the app, you will need to repeat the setup steps mentioned above from the beginning. This can sometimes help resolve any persistent issues you may be encountering.
          4. If it's still not working, you may want to download the Magtek Test App which can be used to test the device to make sure it is working. This will help you determine if the issue is your setup or the device itself.