Resetting Staff or Customer Passwords

Reset Staff or Customer Passwords with the click of a button

It's easy to reset Staff/Employee or Customer passwords! Note that Commerce7 cannot reset these for you. Here's how to do it.

In this Article

Resetting Staff Passwords

Resetting Customer Passwords

Resetting Staff Passwords

Resetting Staff Passwords

1. Go to Commerce7.com.
2. Click on the Login link in the upper right.
   
3. Click the Forgot your Password link.
   
4. Enter your email address.
5. Click the Send Reset Email button.
   
6. You will receive an email with a Password Reset link.
   

Resetting Customer Passwords

Customers have two options to reset their passwords: They can use the Forgot Password link on your website or you can send them a Magic Link for easy access.

Option 1: Using the Forgot Password Link

1. Your Customers or Club Members can use the Forgot your Password link on your website to quickly gain access to their account. 
   
2. An auto login link will be sent to the email address entered. The Customer will be automatically logged in and prompted to create a new password.
   

Option 2: Manually Send a 'Magic Link' Transaction Email From the Customer's Account 

The 'Magic Link' feature emails a special link to a Customer that automatically logs them into your site (no Username or Password required).

Creating the Magic Link

1. Navigate to the Customer Record for whom you are creating the Link.
2. Click on the More Actions tab.
3. Choose the Send Magic Link Email option.
   
4. Your Customer will receive an email with a one-time-use link that will automatically log them in (no Username/Password required) and it will expire in 4 hours. 

To learn more about how the Magic Link works and how to edit the Magic Link email template, go here.