Refunding Tips

Tips cannot be refunded in Commerce7. If a tip was incorrectly charged it has to be refunded in the payment gateway. 

We restrict this because the tip belongs to the server instead of the business. For example, if the payment was cash, the tip collected would be taken by the server/staff right away and a refund would not include the tip. The same logic can be applied to credit card payments, so we don't include Tips when an order is refunded.

If you do refund directly from the Gateway, there is no way to record that refund in Commerce7. We would recommend you reach out to your bookkeeper or accounting team to expect a potential discrepancy between the payment captured and Commerce7 Sales Reports. They should make a manual journal entry or adjustment to account for this direct refund performed outside Commerce7.