Local Printer Setup
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      How to set up your Epson Printer for Local Printing

      Configuring the Epson Printer for Local printing

      Printers supported: Epson TM-T88V-i, TM-T88VI, TM-T88VI-i and TM-T88VII (Note that only the TM-T88VII is available for purchase as the others have been discontinued).

      First things first: Be sure you are in the right place

      This article explains how to set up a Local Printer. While Commerce7 highly recommends Cloud Printing (vs Local Printing) due to installation, setup and configuration being much easier with Cloud Printing. (To learn about Cloud printer setup, click here).

       

      If you have opted for Local printing, please follow the instructions below.

      Steps and Resources

      Epson Printer Setup for Local Printing

      Local printing has several requirements, so we recommend working with your IT team to add an SSL certificate to each device accessing Commerce7.

      • You must use an Epson TM-T88V-i, TM-T88VI, TM-T88VI-i receipt printer.
      • You must setup a static IP address on the printer or assign one using DHCP. This IP address must be set in your POS Profile so you don't want it to change on the printer. You may need your IT provider to assist you with setting up an assigned/static IP address. 
      • An SSL certificate must be generated and installed for each device (example: iPad) that you'll be printing from. 
      • You must add the Printer to your POS Profile(s).

      Click here for a step-by-step article for setting up the static IP + generation/installation of the SSL certificate. NOTE we recommend using cloud printing whenever possible. 

      Enable EPOS Print 

      For TM-T88VI, TM-T88VI-i, TM-T88VII

      1. Select EpsonNet Config for TM-i
      2. Select ePOS-Print under services and change the setting to enable, then click Apply & Restart

      Using the Printer

      Using the Printer in POS

      1. Be sure you are in the correct POS Profile. To change the POS profile select the menu (3 line) icon at the top left.
      2. Next, select POS Profiles and use the drop down menu to select the POS Profile that you added the printer to and Save.
      3. When Order payment is complete, on the confirmation modal, you'll see a button to Print Receipt.
      4. If you have multiple printers use the drop down menu to select the printer you'd like to have the receipt sent to. 

      The next time you print a receipt, the device will automatically remember and select the last printer you used. 

      Using the Printer in Admin

      1. Open any Order
      2. Click More Actions 
      3. Click Print Thermal Receipt
      4. Choose the applicable Printer 

      Factory Resetting the Epson Printers

      1. On the back of the printer near the ethernet connection there is a button marked SW.
      2. Press this button or using a pen to press and hold it to reset the printer.
        1. Depending on the model,  will look similar to this:

      TM-T88VI

       

       

      Purchasing the Printers

      The following printer is integrated with Commerce7, and can be purchased through the links below.  *** Note the links below have multiple options to purchase, you must ensure you purchase the model with an ethernet interface, we do not recommend or support the wifi interface.

      Please only purchase the printer from the source linked below. There are many fake/knock off devices on Amazon and we only recommend the following site.

       Printers for Local Printing

       

      Troubleshooting

      Inability to Print (Printer is unresponsive, job is in queue, but never prints, etc).

      1. Connectivity Issues: One of the most common reasons for a printer not printing is connectivity problems. This can occur if the printer is not properly connected to the computer or network. Check the cables (USB or network) to ensure they are securely plugged in. Also, verify that the printer is turned on and connected to a power source.

      2. Print Queue Issues: Print jobs can get stuck in the print queue, preventing new print jobs from being processed. This can happen due to a variety of reasons, such as a software glitch or a problematic print job (paper jams). Clearing the print queue or restarting the print spooler service can often resolve this issue.

      3. Factory Reset: When all else fails, sometimes a simple factory reset does the trick!