Orders & Order Management

Paying with Multiple Tenders on the POS

Pay with multiple tenders and/or split the check equally among the guests at the table

When processing a POS Order, you have the option to divide the total amount due into different tenders or different payment types.

Paying with Multiple Tenders on the POS

  1. When your Order is ready to be paid, click the Pay button. (Note: You cannot split payment from the Quick Pay option.)
  2. Click the Split button at the top of the screen.

  3. Input the amount for the initial payment and proceed by clicking on the Continue button.
    1. Note: If you are dividing the payment equally (for example, splitting the bill among a group of 4 people), you can simply select one of the 'Split by' buttons. This will prompt you to enter the tenders in equal portions, which makes the process even quicker.

  4. After clicking the Continue button, you'll see the initial amount populated at the top of the screen. 
  5. Choose the applicable tender for the initial amount.

    Note: If you need to change the amount tendered or if the customer changed their mind and wants to pay with a single tender, click Reset Amount.


  6. A modal will pop up for the chosen payment method, allowing you to confirm and finalize the transaction.
  7. After completing the initial payment, you will return to the payment screen where the remaining outstanding amount will be shown at the top. At this point, you have the option to either pay the full remaining amount or split the payment again.

  8. Select the next payment method and complete.
  9. Once the Order has been completely paid for, the Order confirmation window will display and you'll be able to email and/or print a receipt.
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  10. The entire Order will be emailed in one receipt and all of the tenders used will display.

Refunds of Orders that contain Multiple Tenders (Fullsteam Payments)

There is currently an issue that prevents users on Fullsteam Payments from refunding multiple tendered Orders within Commerce7.

As a workaround, you can process these refunds directly in Merchant Track. Here's how.

It's important to note that you may need to adjust the refunded amount (to ensure that the transaction is linked with the correct card for the refund).