How Customers Can Delete Their Own Customer Accounts

Customers have the ability to delete their own Customer Accounts on your website

Sometimes Customers would like to be deleted from your database. This article explains why this feature is important and how your Customers can go about it.

Why This is an Important Feature

User Privacy: It gives users control over their personal data, respecting their right to privacy and complying with regulations like the GDPR and CCPA.
Trust and Transparency: Offering an easy way to delete an account shows the company values transparency and builds trust with Customers.
Legal Compliance: Many data protection laws require businesses to allow users to request deletion of their personal data.
User Experience: Simplifying account management reduces frustration and enhances the user experience, potentially encouraging users to return in the future.

Incorporating this feature demonstrates responsibility and aligns with modern data protection expectations. Although it is possible to hide this button via CSS, we highly advise against it.

Steps for Customers to Delete Their Account on Your Website

Customer logs in to your website.
In the Name drop-down, they should choose Account Details.
Scroll down and click the 'Delete My Account' button.
Manually type 'DELETE' and click the 'Delete Account' button.
(This screen explains all of the data that will be deleted if they continue).

Please be aware that while previous Orders will remain in the system, you will no longer have a Customer record associated with them. You can still search for these Orders using the Customer's name, but their account details will be permanently removed.

Was a Customer deleted inadvertently?

The good news is that in many cases, Customers can be restored. Learn all about the Trash Bin feature here.