Emails
      Back to home
      1. Help Center
      2. Settings
      3. Emails

      When are Order Shipment Confirmation Emails Triggered?

      When an Order's fulfillment status is updated to 'Fulfilled', the Order Shipment Confirmation email will automatically be sent to the Customer.
      • ShipCompliant Users
        If you have the ShipCompliant integration, Orders will be updated to 'Fulfilled' automatically. As soon as that happens, the Shipment Confirmation email will be sent to the Customer.
      • Manually updating Status to 'Fulfilled'
        If you manually add tracking numbers and update the status to 'Fulfilled', there is an option to choose whether to send the email notification or not. By default, the checkbox to notify the customer will be unchecked. If you want the email to be sent, simply check the box.
        Screen Shot 2024-07-29 at 12.15.10 PM

       

      Learn more about Transaction Emails and how to edit them here.