How Do I Create an Ad Hoc Reservation?

An Ad Hoc Reservation is a reservation that can be created at anytime, anywhere, with any guest count. 

For example, if you have an experience that can only be booked for a max group of 5 people on weekends between 11:00 p.m. to 3:00 p.m., an Ad Hoc Reservation will allow you to book that experience on a Tuesday at 7:00 p.m. for 10 people if you wanted.

By default, Ad Hoc reservations give you flexibility above and beyond your preset restrictions under Settings. 

To create an Ad Hoc Reservation, first navigate to the "Availability" section of the reservation module. Then click "Ad Hoc Reservation". 

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If you have multiple reservation types, use the drop down menu to select the reservation type you would like to book. 

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From here you can build your reservation as you'd like by filling in the fields to complete the reservation. Then select "Save Reservation" 

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After saving the reservation, you can review, edit and add payment information.

You can add a credit card on file under the customer record or add a new credit card.

Payment will automatically capture at 8am, 48 hours before the reservation. If the reservation is made within 24 hours the payment will automatically capture at 8:00 a.m. (Pacific Time) the following day.

If the reservation is made less than 24 hours before, the payment has to be manually captured at the time of the reservation.

Note: A reservation has to be "complete" before automatic payment will be captured. A reservation requires a customer, billing address, payment type (ie. credit card) and a host assigned to auto-capture payment.


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Ad Hoc Reservations are managed the same way you would manage other reservations.  

reservation