Booking Reservations

Creating an Ad Hoc Reservation

Ad Hoc Reservations give you flexibility above and beyond your preset restrictions under Settings

An Ad Hoc Reservation is a reservation that can be created at anytime, anywhere, with any guest count. 

Tip: You can also make these adjustments/overrides to reservations created from the Reservations tab, which may be a more intuitive route. To learn more about how to do this, click here.

For instance, if you have an Experience that has a maximum group size of 5 people and is only available on weekends between 11:00 a.m. and 3:00 p.m., an Ad Hoc Reservation gives you the flexibility to book that Experience on a Tuesday at 7:00 p.m. for up to 10 people if you prefer.

Creating an Ad Hoc Reservation

In the Dashboard, choose Availability and click the Ad Hoc Reservation button.

Screen Shot 2023-09-12 at 3.30.45 PM

You can narrow it down by using the filters. Filter on Experience, Guest Count and/or Time Avaiable.

Screen Shot 2023-09-12 at 3.40.34 PM Screen Shot 2023-09-12 at 3.40.55 PM


Enter all relevant Reservation information and then click the Save Reservation button.

Screen Shot 2023-09-12 at 4.04.38 PM

Screen Shot 2023-09-12 at 4.06.03 PM-1

After saving the reservation, you can review, edit and add payment information.

You can add a credit card on file under the customer record or add a new credit card.

Screen Shot 2023-09-12 at 4.13.02 PM

Payment will automatically capture 48 hours before the reservation. If the reservation is booked less than 48 hours before the reservation time, it will capture payment one hour after the booking. You will also have the option to manually Capture Payment if you prefer.

Note: To automatically capture payment, a Reservation needs to be "complete" and must include a Customer, billing address, and payment type (e.g., credit card).

In the Reservations tab, Manage your Ad Hoc Reservations the same way you would manage any other reservations.  

Screen Shot 2023-09-12 at 4.16.01 PM