Why are tracking numbers not being pulled from ShipCompliant to Commerce7?

Learn why tracking is not flowing from ShipCompliant to Commerce7 - and how to fix it

How the Sync Works 

Commerce7 checks ShipCompliant every 4 hours for tracking numbers.

If a tracking number was recently added (within the last 4 hours), it's possible that our integration hasn't had a chance to pull it in.

If you wait a few hours, the tracking number will be transmitted at the time of the next sync. C7 automatically runs this check every 4 hours for a period of 90 days. 

What if the Order is older than 90 days?

If an Order has passed the 90 day mark, you have the option of manually checking fulfillment status. You can do with with individual Orders or in bulk.

Checking Individual Orders:

1. Go to the Order.
2. Under the More Actions menu, choose the Check Fulfillment at ShipCompliant link.
3. This action will bring in the latest fulfillment status (including applicable tracking numbers).
   

Checking Orders in bulk:

1. Go to the Store > Orders tab.
2. Filter for the Orders you'd like to update.
3. Under the Actions button, choose the Check Fulfillment at ShipCompliant link.
4. This action will bring in the latest fulfillment status (including applicable tracking numbers).
   

What if none of the Orders are updating with fulfillment information? 

1. Go to Apps & Extensions > ShipCompliant extension.
2. Check the 'Scheduled Task' box and Save.
3. Once saved, manually check fulfillment status as described in above.