When are Reservations automatically charged?

Payments are captured based on what is defined for each individual Experience

Here's how you can define when Reservations are charged

  1. From Reservations Settings, click on Experiences.
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  2. Click into an existing Experience or create a new one. Once there, scroll down to the Charge Reservations section.

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Charge Reservations types:

On Reservation Booking: Card is charged upon completing the booking.

48 Hours in Advance: Card is charged 48 hours prior to the booking time.

On Check In: Card will be charged upon Check In.

Don't Charge: Customer will not be charged (note that the Reservation must be priced at $0 for this to apply).

Things to keep in mind

  • A Reservation must be "completed" for payment to auto-capture (i.e. the Reservation is assigned a Customer and payment type (credit card).
  • If your Reservation is incomplete and does not automatically capture payment within 48 hours, you have the option to add the missing information to the Reservation. Once added, the system will make daily attempts to capture payment until it is successful.
  • If the Reservation is booked less than 48 hours before the reservation time, it will capture payment in the next hour. 

NOTE: If your website is still in the Onboarding mode, meaning you have not completed all of the Setup Guide tasks, the system will not automatically process payments for Reservations.