Fullsteam Payments (United States Only)
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      TIMELINE + PROCESS of migrating to Fullsteam Payments (Migrating Cards, cancelling your current Gateway)

      Steps to migrate to Fullsteam Payments for both existing clients and onboarding clients

      The process of migrating to Fullsteam Payments will differ depending on whether you are a new client in the onboarding phase - or an existing Commerce7 client.

      If you have any questions about the following steps, feel free to reach out to payments@commerce7.com. We are here to help!

      New (Onboarding) Clients: Steps for Migrating to Fullsteam Payments 

      1. Navigate to Settings > Payments > select Sign Up on the Fullsteam Payments section. Fill out the form and provide as much information as possible. (about 2 minutes to complete) 
      2. Once you complete the form, you will receive an application link back (typically receive the application link within 24 hours) 
      3. Complete your application (timeline varies on how much time you take to complete the app).
      4. Application review (timeline varies on underwriting - sometimes need additional info, so if you supply that quickly the process is faster. (1 day to 2 weeks).
      5. Once your application is approved we will activate Fullsteam Payments for you and provide information to test an order and we will provide instructions to activate Stripe. Stripe will only be used to process orders when Apple Pay and Google Pay are selected on you website. 
      6. We provide information on available EMV terminals and place an order for the terminals. (timeline depends on availability of terminals) 
      7. If you require a credit card migration from your previous gateway we will assist with this migration and provide you with the information and copy to send to all parties involved. See below for more detailed timeline on credit card migrations. 
      8. Fullsteam Payments and Stripe have to be active and the credit card migration complete in order to launch with Commerce7.  
      9. Close your merchant account from previous gateway whenever you are ready. 

      Existing Commerce7 Clients: Migrating credit cards to Fullsteam Payments from another payment processor

      1. Navigate to Settings > Payments > select Sign Up on the Fullsteam Payments section and fill out the form. (about 2 minutes) 
      2. Send 6 months of statements from your current payment processor(such as CardConnect) to payments@commerce7.com in order to match your current rate. 
      3. Once a rate is confirmed you will receive an application link and you can complete the application. (timeline varies on how much time you take to complete the app)
      4. We will send you a notification when the application is approved and schedule a time with you to activate Fullsteam Payments. Once Fullsteam Payments is activated all new transactions will run through Fullsteam Payments. If you activate Fullsteam Payments before completing a credit card migration any cards tokenized with your previous payment processor will still process through that processing account. The multi-gateway ensures there is no interruption with processing orders and the finance reports will provide which gateway was used for easier reconciliation. 
      5. We provide information on available EMV terminals and place an order for the terminals. (timeline depends on availability of terminals) 

      6. At this time we will initiate the card migration from your previous payment processor.

        1. Your previous payment processor will charge a fee to complete the export, but Commerce7 will cover the labor involved in managing the migration (tokenizing on our end, mapping cards and importing into Commerce7). The time for this step depends on the processor. For CardConnect, this is typically about 2 weeks.

      Credit Card Migration Process (Applies to both new and existing clients)

      Are you migrating credit cards from your existing gateway? Here's what that process looks like.

      We will need your current gateway and MID for the credit card migration. Once we initiate the credit card migration, you will receive an email with detailed instructions and the necessary copy to proceed. 

      1. You will send an email introducing VGS with your current gateway. We have instructions and a copy and paste email that you will be sent after the job is submitted.
      2. Your current gateway may have some follow-up requests to complete the export. There may also be an export fee depending on the number of cards you’re exporting.
      3. Your gateway will send the token file to VGS (it's usually about 1-2 weeks depending on how fast you get them what they need).
      4. VGS will tokenize the cards on our end. (This is about 2 days).
      5. If you are a current client, our team will map the cards in C7 and complete the upload.
        1. If you are a new client, your data migration partner will complete this step.
      6. You will then be fully live with Fullsteam Payments. 

      Cancelling your Existing Payment Gateway

      The process of cancelling your existing payment gateway will differ depending on whether you are a new client in the onboarding phase - or an existing Commerce7 client.

      Existing Commerce7 Clients

      New Client in Onboarding

      Existing Commerce7 Clients

      If you are an existing Commerce7 Client, then cancelling your gateway is optional.

      What happens if you decide to not cancel your current gateway?

      The main benefit of not cancelling your gateway is that there will be no need to migrate cards. Fullsteam Payments has the ability to still process those saved cards through your previous gateway. 

      What happens if you decide to cancel your current gateway and move your cards to Fullsteam Payments? (Recommended)

      If you do want to migrate credit cards to Fullsteam Payments (recommended), please send an email to payments@commerce7.com and our team will guide you through the card migration process. We will work with you to facilitate card migration from your current gateway to Fullsteam Payments.

      • Why do we recommend migrating your cards to Fullsteam Payments?
        • It's more convenient to manage one gateway instead of two (reporting, etc).
        • You will no longer be billed by the old gateway once you cancel their service.

      New/Onboarding Clients

      • If you are a New/Onboarding Commerce7 Client, here are your options:
        • Migrate your cards: Please send an email to support@commerce7.com and our team will guide you through the card migration process. We will work with you to facilitate card migration from your current gateway to Fullsteam Payments.
        • Start fresh: If you choose to not migrate your cards, then you can simply start fresh in Commerce7 with no saved Customers cards.