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      Configuring Admin Notifications

      Toggle Notifications on or off to receive alerts for online actions.

      Admins can enable (or disable) Notifications to receive email alerts based on specific system actions.

      • Examples of Triggers
        • When a new Order is placed on your website.
        • If a Club Member cancels their Membership.

      Notifications are triggered by web actions only and are not sent when Admin or POS actions are taken.

       

      In this article:

      Editing Notification Settings

      1. To review/edit current Notification settings, navigate to Settings > Notifications.

        Screen Shot 2024-08-12 at 1.57.09 PM
      2. Select the Notification that you would like to edit.
        Note: New notifications cannot be created. Only the default list of Notifications are available. 

        Screen Shot 2024-08-12 at 2.00.05 PM
      3. Enter/Edit the Email Address where you'd like this Notification to be sent. (Note: There can only be one email address defined).
      4. 'Enabled' -  Alert emails will be sent upon the specified action taking place.
      5. 'Disabled' - No alert emails will be sent in response to the action.

        Screen Shot 2024-08-12 at 2.01.21 PM
      6. Click the Save Notification button.


      List of Notifications and Triggers

      Blocked Campaign: This Notification is triggered when a Campaign is blocked during batch sending and will include a link to the Campaign. It will also display the title and the reason the Campaign was blocked. 

      Cancel Club Membership: This Notification is triggered when a Club Membership is cancelled.

      Cancel Reservation: This Notification is triggered when a Customer cancels their Reservation online.

      Delete Address: This Notification is triggered when a Customer's Address is deleted.

      Delete Credit Card: This Notification is triggered when a Customer's Credit Card is deleted.

      Delete Customer: This Notification is triggered when a Customer Record is deleted.

      Edit Address: This Notification is triggered when a Customer's Address is edited.

      Edit Club Membership: This Notification is triggered when details of a Club Membership are edited.

      Edit Credit Card: This Notification is triggered if a Credit Card is edited on a record.

      New Address: This Notification is triggered if a new Address is added on a record. 

      New Club Membership: This Notification is triggered when a new Club Membership is added.

      New Credit Card: This Notification is triggered if a new Credit Card is added on a record.

      New Customer: This Notification is triggered when a new Customer is added.

      New Order: This Notification is triggered when a new web Order is placed (includes if a Club Member ships their Package early).

      New Reservation: This Notification is triggered when a new Reservation is made.

      FAQs

      1. Why am I not receiving system Notifications?

        1. Your notifications are configured under Settings > Notifications. Please confirm that the Notification you are expecting is Enabled. 

        2. Check your Junk/Spam folder. 

        3. Note that Notifications are only sent for Web (online) Transactions/Actions.
      2. Can I assign more than one email for my system Notifications?

        1. You can only assign one email to receive system notifications. If you require email Notifications to go to more than one person on your team, we suggest setting up an email address such as info@ or admin@. This way, you can manage recipients' in your email program's configuration (by setting up forwarding).