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      Configuring Admin Notifications

      Enable or disable notifications to alert you when actions take place online.

      Admins have the option to enable notifications and enter an email address that will receive an email notification when certain actions take place in the system. Examples of actions that will trigger a notification include: if a customer cancels their club online or when a new order is placed on your website. Notifications are triggered by web actions only and are not sent when Admin/POS processes orders or edits information.


      In this article:

       

      Editing notification settings

      1. To review your notification, navigate to Settings > Notifications

        Commerce7-Settings (5)
      2. From here, select the individual notification that you want to edit. New notifications cannot be created and only the default list of notifications are available. 

        Commerce7-Notifications-1
      3. Use the drop down menu to Enable or Disable the notifications
        1. Enabled -  alert emails will go out after the action has been triggered
        2. Disabled - no alert emails will be sent in response to the action

          Commerce7-Edit-Blocked-Campaign-Notification
      4. Use the Email field to specify which email address you'd like the notification emails sent to. There can only be one recipient email address.


      List of Notifications and Triggers

      Blocked Campaign: This notification is triggered when a Campaign is blocked during batch sending and will include a link to the Campaign, the title and the reason the Campaign was blocked. 

      Cancel Club Membership: This notification is triggered when a Club Membership is cancelled.

      Cancel Reservation: This notification is triggered when a Customer cancels their Reservation online.

      Delete Address: This notification is triggered when a Customer's Address is deleted.

      Delete Credit Card: This notification is triggered when a Customer's Credit Card is deleted.

      Delete Customer: This notification is triggered when a Customer record is deleted.

      Edit Address: This notification is triggered when a Customer's Address is edited.

      Edit Club Membership: This notification is triggered when details of a Club Membership are edited.

      Edit Credit Card: This notification is triggered if a Credit Card is edited on a record.

      New Address: This notification is triggered if a new Address is added on a record. 

      New Club Membership: This notification is triggered when a new Club Membership is added.

      New Credit Card: This notification is triggered if a new Credit Card is added on a record.

      New Customer: This notification is triggered when a new Customer is added.

      New Order: This notification is triggered when a new web Order is placed (includes if a Club Member ships their package early - see documentation on setting up and running club packages).

      New Reservation: This notification is triggered when a new Reservation is made.

       

       

      FAQs

      1. Why am I not receiving system notifications?

        1. Your notifications are configured under Settings > Notifications. Please make sure the Notification you are expecting is Enabled. 

        2. Another common reason for not receiving system notifications is when the email ends up in your Junk/Spam folder, which can sometimes happen. Please check these sections to find your Notifications.

        3. System Notifications are also only sent for Web Transactions.
      2. Can I assign more than one email for my system notifications?

        1. You can only assign one email to receive system notifications. If you require email notifications to go to more than one person on your team, we suggest setting up an email such as info@ or admin@. This way, you can manage recipients in the email configuration.