What are Notifications? How Do I Configure Them?

Notifications are delivered based on customer actions and will be automatically emailed out when certain actions takes place. 

Examples of actions that will trigger a notification include:

  • A customer canceling their club.
  • A customer placing a club on hold.
  • A new web order was created.

For a full list of notifications and their triggers, click here.

Note: Notifications are not sent for Admin/POS generated orders.


Under Settings > Notifications, you are able to "enable" or "disable" all notifications.

When a notification is enabled, alert emails will go out after the action has been triggered. When a notification is disabled, no alert emails will be sent in response to the action. 

Aside from enabling or disabling notifications, in the admin you can also specify which email address you'd like your alerts sent to. At this time, you are only able to specify one recipient email for notifications.

New notifications cannot be created. Only the default list of notifications are available. 

notifications


Full List of Notifications and Triggers

Cancel Club Membership: This notification is triggered when a club membership is cancelled.

Edit Club Membership: This notification is triggered when details of a club membership are edited.

Edit Credit Card: This notification is triggered if a credit card is edited on a record.

New Address: This notification is triggered if a new address is added on a record. 

New Club Membership: This notification is triggered when a new club membership is added.

New Credit Card: This notification is triggered if a new credit card is added on a record.

New Customer: This notification is triggered when a new customer is added.

New Order: This notification is triggered when a new web order is placed (includes if a club member ships their package early - see documentation on setting up and running club packages).

New Reservation: This notification is triggered when a new reservation is made.