- Help Center
- Point of Sale
- Legacy (Older) Terminals
Processing a Transaction on the Poynt Terminal
Now, here is how to use Poynt to process a transaction:
- Add item(s) to your cart
- Add any other additional information to the order (i.e discount, shipping etc.)
- Click charge
- Double tap to turn on the device
- Click 'Process with Poynt' button the POS
- If the transaction does not show up on the device:
- Ensure that the device is connected to Wifi
- Quick check in the top right to see if Wifi Icon is present or
- Swipe down from the top 2 times to see if you are connected to the correct - If Wifi is connected then click Having Trouble? and then the "RE-SEND TO POYNT" button
- Continue process of double tapping on the time and then click the "RE-SEND TO POYNT" button until the transaction shows up
- Allow the customer to process the payment on the device
- Take the device back from the customer, the response should be automatically sent from Poynt terminal to POS.
- If response is not received, click Having Trouble? and select Check Response at Poynt.
- When response is received transaction is completed and email receipt can be sent
Additional Troubleshooting if transactions do not show up on the device:
- If transaction still does not show click the help button
- In the help options click Test Wifi
- If Wifi test passes then click "RE-SEND TO POYNT" button
- If Wifi test does not pass, check with your IT staff to determine why Wifi is not working