Why are Orders Pulling or Depleting from the Wrong Inventory Location?

Investigating Order Inventory Depletion: Troubleshooting Tips

It is important to note that Inventory Locations allow for only one designated location for Web shipping Orders, one for Club shipping Orders, and one for inbound/admin shipping Orders. (However, multiple locations can be set up for POS Orders).

Troubleshooting Tips

1. Check your Location Settings
   Confirm that the Inventory settings are correct. 
   1. Go to Settings > Locations.
      
   2. Determine which location is designated for Web Shipping (or Club or Inbound, depending on the type of Order you are investigating).
      
   3. This will often provide valuable insights into why a specific Order did not deplete as initially expected.
2. Check Past Order Depletions
   You can conduct a more in-depth investigation by taking a look at which Inventory Location was used for a previous similar Order.
   
   1. Go to Reports > Inventory Report > Inventory Transactions.
      
   2. Use the Filters to search for a similar Order. (For instance, if you are investigating a Web Order, review a previous Web Order to determine where the inventory was depleted from).
   3. Check the Inventory Location assigned to that Order and verify if it matches what you're expecting.
      
3. Check the Location Edit History
   Looking at what was last edited on the Location (along with who edited it) can provide valuable information.

1. 1. Go to Settings > Locations.
      
   2. Click into the applicable Location.
      
   3. Under the Actions menu, choose Edit History.
      
   4. This will give you information about when changes were made to the Location and who made those changes.
      
   5. Click on the event to see additional information. You will also have the option to Restore that version if-needed (if you have proper User Permissions).