Booking Reservations

Booking & Managing Walk-in Reservations using the Property Map

Easily create and manage Walk-in Reservations directly from the Property Map.

  1. In the Reservations module, select Property Map in the menu
    Screen Shot 2023-06-06 at 2.44.07 PM
  2. Choose a time and click on any open table in the map.Screen Shot 2023-06-06 at 3.02.43 PM-1
  3. In the pop up modal, enter Customer and Reservation information
    1. Search for an existing Customer, enter a new Customer - or if the Customer wants to remain anonymous at time of reserving, you will be prompted to enter a Reservation Note prior to saving. (Anonymous Reservations will only place a Reservation hold and not complete a booking. The table can only be checked in after a Customer is added to the Reservation).
      Screen Shot 2023-06-07 at 9.28.33 AM
      Screen Shot 2023-06-06 at 3.08.25 PM-1
  4. Enter the Experience, Option, Time and Guest count.
    Note: If you did not choose one of the available times for this table, you will see a flag notifying you of when the next time is available. You can then enter one of the available times (and the flag will go away), or you can simply click Continue. You will also have the opportunity to override the max Guest count if-needed by clicking the Override box.
  5. Add Reservation Note (optional unless Customer is anonymous), Internal Note (optional) and Set Host (if applicable).
  6. Once you've filled in all information, click Continue. 

    Screen Shot 2023-06-07 at 9.19.36 AM
  7. Take a look at the Reservation Summary.
    1. If you'd like to edit the price, click on the pencil icon.
      Screen Shot 2023-06-07 at 10.14.32 AM
      1. Note: If the Reservation Experience is set to 'Charge on Booking', then you will have the opportunity to add a Coupon, if applicable. 
    2. Enter or Edit payment information and click the Save Reservation button.
      Note that if this is an anonymous Customer, you will not see the Payment entry information in this screen. Instead, the Reservation will display as unpaid until you click into it to add the Payment

      Screen Shot 2023-06-07 at 10.44.11 AM
  8. Here is what it will look like on the Property Map. 
    1. Any table that is unpaid (card missing or no payment on the Reservation) will display a red dot on the table).
    2. Payment will automatically be captured based on the Reservation Type settings. If payment is supposed to be captured 48 hrs in advance of reservation time (and you are within the 48 hr time-frame), then that payment will be captured automatically within an hour.
    3. You have the option to manually capture it if you'd prefer.

      booked unpaid
  9. Click on the table, you will be able to Capture Payment and Check in. Use the dropdown to Start a POS Order, View the Reservation, Mark as No-Show or Cancel the Reservation.
    check in-2
  10. Once they have Paid and Checked in, the table will turn blue and look like this:
    checked in paid
  11. Now if you click on the table, you will still be able to Start a POS Order, View Reservation or Close Out.
    Screen Shot 2023-06-07 at 10.57.22 AM