Using FedEx Hold at Locations (HAL) Compliantly

If you ship with FedEx (soon with UPS), you can allow your customers to select a Hold at Location instead of a ship-to address when creating a shipping order. 

Navigate to "Apps" in the admin panel and click on our ShipCompliant integration. 

Screen Shot 2023-02-27 at 3.39.53 PM

Ensure that the integration is:

  • Carrier Pickup Locations in Checkout is set to "Yes", and then select
  • Carrier Pickup Location Type select "FedEX Hold at Location" 

Make sure to click "Save" when finished adjusting your settings. 

Please talk to Commerce7 or ShipCompliant about fulfillment - as not all fulfillment partners in ShipCompliant will take a FedEx HAL or UPS Access Point location.

Screen Shot 2023-02-27 at 3.36.34 PM

Now when a customer creates an order online, they'll see an option to set a "local pickup location". 



When a customer edits their local pickup location, the 3 closest options relative to their original ship-to address are automatically populated. 


This functionality works on orders created in the admin panel:


This functionality works in the POS: