How do I setup the Ingenico iSMP4 wireless terminal?

Follow these steps to get up and running with your iSMP4 payment terminal.

Note the following network requirements.

1. Allow outbound https port 443 traffic to tripos.vantiv.com
2. Allow TCP/IP traffic to port 9001 of device.tripos.vantiv.com
3. Minimum Internet Speed recommendation of 5Mbps 
*Most standard consumer or business firewalls permit all outbound traffic as a default. If you have a managed firewall or enterprise firewall you need to ensure the ports above are enabled for for outbound traffic.

Note: On newer models of iSMP4 it is best to use the Long Method mentioned.

Configure a Wi-Fi Profile the Long Way

Advanced Wi-Fi profile configuration if needed: (Long Method)

Use this method if your Wi-Fi password contains % or $ symbols

1. Boot (Right side near top press power button) OR Reboot device (Reboot = Press and hold the # key and yellow key simultaneously until chirp)

2. As the splash screen from above displays press 2634 + Enter (Green Key) - (Splash screen is your Retail Base/RBA version/copyright screen/versions)

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3. The device will display Press F for Menu, Press the F (Function button)

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4. Press 0 – Telium Manager

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5. Press 3 – Initialization

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6. Press 2 – Hardware

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7. Press 5 – Wi-Fi

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8. Press 2 – Scan network   - double-check, above those options that it says "Wi-Fi (ON)" 

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9. Once scanning is complete, Select the desired network (use keys, F2 (down)/F3(up) to navigate and then hit Enter (Green key). (Select ‘OTHER’ if needing to manually enter Hidden Network, on the next screen enter that hidden network name and press green button when done.) 

For Hidden Network Manual Entry ONLY, otherwise select your Network Name and Go to the Next screen regarding Security.

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10. Select Home Security (unless using very specific Network encryption)

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11. Enter the correct Wi-Fi Password using the keypad (The keypad uses multi-tap entry) and navigation F1/F2/F3/F4 keys as needed: <INPUT PASSWORD>

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12. For Priority, Enter the number 20 using the key pad and then hit Enter (green key) to go beyond the Priority Screen.

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13. The device will display "New Profile Ok" and will return the Wi-Fi Menu (successfully configured Wi-Fi at this point, assuming the password is correct)

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14. Next, Power Off Device (if NOT currently charging), then Power On Device or Reboot (The device is powered OFF by holding the power button on the upper right side of the device for a few seconds. The device is powered ON by holding the power button on the upper right side of the device for a few seconds, can reboot device by pressing # key and Yellow Key simultaneously for 4 seconds).

Configuring a Wi-Fi profile the Short Way

Configure a Wi-Fi profile (short way, this way doesn’t like % or $ symbols in password for some reason). Use the long method (found above if you have those in your password.)

1. Press the "F" key 4 times, fairly quickly in a row.

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2. Press F4 - Access Points (far right button on PinPad)

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3. Press F1 - New (far left button on PinPad)

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4. The device will begin Scanning for Wi-Fi connections...

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5. Select the correct Wi-Fi name by moving the cursor F2(down)/F3(up) and press enter (green button).

 

6. Keep Security options (green button)

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7. Enter Wi-Fi password by pushing the Number/Letter PinPad buttons until it has the correct password, then Enter (green button).

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8. Wait for a three minutes or so for any additional configuration that the device may be doing and eventually should show an Activation Code on the screen of the PinPad.

(If no Activation Code has been shown after a few minutes, reboot device by Simultaneously press the yellow key and # key. Turn device back on with side button, top right side as needed.

To Remove a network profile using the "Long Method":

1. Once you get to the Wi-Fi (On) Menu, You will have to select Advanced options.

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2. On the Next screen we will have to select "My Network".

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3. On the next screen we will select "Delete All".

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4. Once "Delete all" is selected you will get kicked back to the advanced options screen, Tap the yellow Key once where you should see the option "Scan Network" again, from there you will connect the terminal to the network as normal.

Activating the Terminal 

1. In Commerce7 under Settings > POS Profiles - open a profile and scroll down to Chip and Pin Devices and click Activate Devices. 

  • Click Activate Devices - this will take you to Merchant Track > Terminals > Activate
  • Enter the activation code, and click Activate.

  • Then you will see the Terminal ID to enter into Commerce7 below.

Write down the Terminal ID(s) from above and click back in your browser to get back to Commerce7 Pos Profile > Chip and Pin Devices and enter the Terminal ID(s), the Title is the name displayed in the POS when selecting the terminal. If you have more than 1 terminal click Add Device to add additional terminals.

4. Wait as your device will begin downloading a few items for a couple of minutes to complete device configuration and eventually go to the TriPOS screen, at this point your device is ready to accept payments.

Sending transactions to the Ingenico iSMP4

Once you have the Ingenico iSMP4 setup, when you select charge order on the on the POS you should see Process with Commerce7 Payments as a tender option. 

Select Process with Commerce7 Payments to send the transaction to the terminal to complete the transaction. 

Currently, if you are integrated with both Commerce7 Payments and Stripe you will see the option to Process with Stripe but this will not send the transaction to the terminal. Process with Commerce7 Payments has to be selected to send the transaction to the terminal. 

 

To remove a Wi-Fi profile (from the Lane closed screen):

  • Click F key (above red key) four times in a row
  • Once on the communications settings page, click F4 for 'Access Points'
  • Select correct Access Point, (F2=down, F3=up), then click Green Key on desired network
  • Click F4 key for 'Delete'

Extra tips/notes:

  • The keypad uses multi-tap entry, for example, pressing the 2 key repeatedly will go through the number 2 and the letters a, b and c in both lower and upper case. To enter a symbol, press the # key. To erase something typed, press the yellow key.
  • When needing to go back a previous screen, Press red key to go back.
  • To delete a Wi-Fi profile: press green key on highlighted Wi-Fi connection, press delete on next screen.
  • If the device is plugged in, it will turn on automatically.
  • Being stuck on a blue screen can be resolved by restarting the device.

Contactless not working:

  • If contactless is not responding/working
    • Remove the terminal within merchant track (This will take the terminal offline)
    • Once a new activation code populates on the terminals screen re-Activate the terminal in Merchant track
      • You may need to re-register your terminal in Commerce7. 
    • Once that is complete the terminal should now accept contactless payments.