Setting Up Reservation Locations

Before Getting Started

  • What is a Reservation Location?
    Reservation Locations are different areas throughout your winery where Experiences take place.
  • What are Seating Types?
    There are two Seating Types in Reservations:
    • Table Style Seating: This would be an Experience where specific tables are available in a particular section, often with a single host/server. Example: Assigned patio seating or a special seated tasting in the cellar. Skip to the Table Seating section here.
    • Communal Style Seating: This would be an Experience where Customers can stand or sit anywhere. Example: Tasting bar. Skip to the Communal Seating section here.
  • Can Blackout Dates be added?
    Yes. Blackout Dates can be added. Examples: private events, renovations, etc. Skip to the Blackout Date section here.

Setting up a New Reservation Location

  1. In the Reservations Dashboard, click on Settings.
    Screen Shot 2023-09-19 at 3.45.26 PM

  2. Click on the Locations section.
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  3. Click the Add Location button.
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  4. Give your Location a Title (this is an internal facing title and will not be seen by your customers).
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  5. Choose a Seating Type: Table or Communal. Let's look at both.

Choose your Seating Type carefully. Once you select a Seating Type - and save the Location, you will no longer be able to edit the Seating Type. If you need to modify a Location's Seating Type you will have to create a new Location.

Adding Table Seating

Use the drop down menu and select 'Table Seating', then enter a start date and end date for when a location will be in use. Then create sub-locations for your location (otherwise known as tables), and specify how many guests can fit in a sub-location.

Be sure to save your Location when finished.

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Select 'Add Table' to continue adding tables to this Location. Select the delete (trashcan) icon to remove a table. A table can't be deleted if it is currently reserved. 

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At least one table must be added to a Location for Reservation time slots to populate. 

Adding Communal Seating

To set up communal seating, select 'Communal Seating' from the drop-down menu. Then, specify the start and end dates for when the location will be in use. Next, create sub-locations within the main location and indicate the maximum capacity for each sub-location.

Be sure to save your location when finished.

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Adding Blackout Dates to Locations

Add a Blackout Date to any of your locations and customers will not be able to book an experience at a location during a 'blackout' period. 

  1. From Settings, click on the Locations section.
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  2. Click the Location that requires a Blackout Date.
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  3. Choose the Blackout Date tab.
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  4. Click the Add Blackout Date button.
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  5. Enter the Start and End Dates and Save.
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  6. Note that you can Delete Blackout Dates at any time as well.
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