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      Finding Transaction ID Based on Last 4-Digits of Credit Card in Merchant Track (Fullsteam Payments)

      Identifying Transaction ID in Merchant Track based on Last 4-digits, so that you can cross-reference in Commerce7 (Fullsteam payments)

      There are times when you might need to dig a little deeper to identify a transaction.

      Finding the Transaction ID in Merchant Track can assist with cross-referencing within Commerce7. You can do this based on several factors, but a common one is using the last 4-digits of the card used. This is particularly useful when you do not have the Customer naem.

      1. In Commerce7, Go to Reports > Finance Reports.

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      2. Choose Merchant Track Access.
      3. Click the Transaction Search button.

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      4. Scroll down to the Account Last 4 field. Enter the last 4 digits of the card and Search.

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      5. Find the applicable transaction (based on date, amount and/or name, if provided). 
      6. Click on the transaction ID to see additional information. (For instance, if you see that it's a recurring charge, it would be an indication that the Customer is a Clubmember).
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      7. Lastly, COPY the Transaction ID and head back into Commerce7. 
      8. Go to Reports > Finance Reports > Gateway Transactions Report.

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      9. PASTE the Transaction ID in the search field.
      10. Take note of the Order Number so that you can go take a look at it. 
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      11. The Order should give you any further information you need to properly reconcile the transaction.