Duplicating an Order

In the applicable Order, click the More Actions menu and choose Duplicate.

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The duplicate function creates a Cart, but it does not charge the amount due automatically. Once you charge the amount due, it becomes an Order - and an Order Confirmation Email is then sent to the Customer.

  • When an Order is duplicated, the Order Channel will be set to Inbound (which may be different than the original Order's Channel).
  • If the original Order has a Payment Type of Other or Debit, the Payment Type will not be copied to the duplicated new Order.