Fullsteam Payments (United States)
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      Fullsteam Payments FAQ's

      • Can we still use V1 once updated to Fullsteam Payments? Or must we update to V2? With Fullsteam Payments (which is Stripe) you can still use V1.
      • Is Fullsteam Payments something different? Is it a payment gateway ?
        Fullsteam Payments is a gateway and processor package. The gateway is Stripe and the processor is in-house built. US clients have to be on Fullsteam Payments to get v2 front end to use all of its benefits.
      • What specific features will we be missing if we don't do the migration?
        All the new features will be built to work with V2, plus all new customer facing features announced at C7 Innovate (here is a link to documentation outlining the new front-end features - https://documentation.commerce7.com/innovate-2021)
      • Can the migration to the new version be done without changing payment processors--and if so, what features will we be missing?
        Switching to Fullsteam payments is a requirement to switch to V2. Unfortunately, CardConnect didn't meet the technical requirements for a V2 integration.
      • I have just recently switched to Poynt/Card Connect, what options do I have now?Please reach out to us so we can discuss options. We are willing to work with any winery that finds themselves in this position. Send your concerns to support@commerce7.com
      • What info is captured when a card is tapped with Fullsteam Payments?
        If a Customer is appended to the Order prior to charging - and they tap a card - we tokenize that card - and we save that token on file to the Customer's account.
        If a Customer is not appended to the Order prior to charging - (in other words, a Guest Order) - and they tap a card - we don’t save that token.
        Note that on the Order Complete screen, we show their first/last name pre-filled in the email field. This makes it slightly easier to get the Customer's information if the staff member collects an email address post-charge. Once that email is captured, then that email becomes a Customer record. No token is saved since the the creation of the Customer occurred after the card was charged.
      • Why are the network/terminal/CG fees not deducted with the rest of my fees this month and when can I expect them? Fullsteam continues to streamline the billing process to align with our clients’ requests for 1st of the month billing - due to the lack of these fees being available for accurate billing, we are pushing these to the next month.
      • Why are we billed a month later for the additional fees when the transaction fees are at the beginning of the month? Network/terminal/Gift Cards fees are not currently available for accurately billing our clients on the 1st of the month. To continue to process one debit for billing we will move these out a month. (They are minimal amounts).
      • How can I calculate (estimate) these fees for my month end closing?
        • Network Fees: should be around .15% -.30% based on monthly volume/transaction size/card entry method and card brand mix
        • Terminal Lease fees: should not change from month to month unless new equipment is leased or returned
        • Gift Card: 
          • Unlimited plans refer to the clients pricing plan for monthly fee
          • Per transaction fee – refer to your client pricing plan - “Transaction summary Report” within merchant track will provide monthly counts for Gift card volumes
      • Why does the statement show two different months’ worth of fees (example: January will show a combination of December processing fees and November other fees)?
        • 1st of the month processing fees
        • Network/Terminal/Gift Card Fees