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Pricing Plans & Billing FAQs

View past invoices, update credit card on file, change Commerce7 Plan

Pricing Plans Overview

Commerce7 offers 3 pricing plans including Basic, Pro & Experience. We also have a customizable option for Enterprise clients exceeding $5 million in annual DTC sales. 

All Commerce7 plans include all the features of Commerce7, including CRM, Ecommerce, Wine Club, POS, Reservations and access to our API's. 
 


Billing FAQs

  • How is the transaction fee determined?

    The transaction fee is billed by Commerce7 monthly and is based on the gross revenue of the previous 30 days, including tax and shipping fees, but excluding tips.
    The transaction fee billed by Commerce7 is separate from the fees you pay to your payment gateway. (Please note that transaction fees are recorded in UTC time, which may cause the times displayed to differ from those shown in Admin reports.).

  • What other fees can I expect to pay with Commerce7?

    There are no other fees charged by Commerce7. However, other fees you should consider when planning for your move to Commerce include the following:
      •  Fees paid to a 3rd party Payment Processor (for credit card processing).
      •      Any optional 3rd party Apps/Integrations you'd like to use.

  • Where can I see past invoices?

    Go to Settings > BillingScreen Shot 2024-09-04 at 2.52.40 PM
    Click on the applicable invoice to see details.4-Sep-04-2024-10-55-39-4609-PM

  • How can I receive a PDF of the invoice?
    From your billing notification email click the blue "View Invoice in Commerce7" button or you can go to the specific invoice manually in Admin under Settings > Billing > select invoice.
    1. On your keyboard click Command + P (Windows) or Control + P (Mac)
    2. A window will open. Make sure that "Save as PDF" is selected at the top right, then click "Save" at the bottom.
    invoice
    The PDF includes the invoice number, your business address and a breakdown of all charges. 
  • How do I change my card on file?
    1. Go to Settings > Billing
    Screen Shot 2023-02-21 at 2.07.18 PM
    2. Click on the Update Credit Card link.
    3-Sep-04-2024-10-50-02-0310-PM

  • How do I change who receives the Commerce7 receipt each month?

    1. Go to Settings > Billing.
    2.     Click the Update Billing Contact link.
    1-Sep-04-2024-09-36-05-2356-PM
    3. Replace the existing email address and save.
    2-Sep-04-2024-09-36-41-7506-PM
  • What do the Commerce7 receipt emails look like?

    The monthly receipts are generated by Commerce7 and will appear in the following format:

success-2

 decline-2

 
 

When should I change my Commerce7 Plan?

You can change your plan at any time. If your brand is consistently selling above $80,000 a month, you should consider changing from a 'Basic' account to a 'Pro' account.
Similarly, if your brand is consistently selling above $200,000 a month, you should consider changing from a 'Pro' account to an 'Experience' account. 
 

How can I change my Commerce7 Plan?

If you need to change your Commerce7 plan, please email billing@commerce7.com
 

How do I cancel my Commerce7 account?

If you need to cancel your Commerce7 account, please begin the process by filling out this form.

NOTE: Submitting this form does not constitute an official cancellation. Due to the volume of data in the system, we will need to review and confirm your account details before processing the closure.