Ingenico Lane 3000 Wired Terminal Setup

Setting up the Device in Commerce7

1. In the Commerce7 admin panel under Settings > POS Profiles
2. Click Configure Device - this will take you to Merchant Track > Terminals > Activate
   
   
   
   1. If you receive a "The PhoneNumber field is required" error, it just means that you need to add a phone number to your User Profile. Click here to learn how to do that.
3. Enter the activation code, and click Activate
   
   
4. Then you will see the Terminal ID  to enter into Commerce7 below
   
   
5. Write down the Terminal ID(s) from above and click back in your browser to get back to Commerce7 Pos Profile > Chip and Pin Devices and enter the Terminal ID(s), the Title is the name displayed in the POS when selecting the terminal. If you have more than 1 terminal click Add Device to add additional terminals.
   
   

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Change Date & Time Settings on Ingenico Lane 3000

1. Once the terminal is on the TriPOS screen you can enter 2-6-3-4 once prompted Press F for menu
2. On the next screen select Tetra Admin
3. On the next screen select date and time to enter the correct information

 

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Using the Device (Workflow)

If you have it enabled to do so in the POS Profile, the Tipping prompt is sent to the device along with the transaction. Learn how to enable that setting here.

1. 1. Are you using POSTrack Software? The Customer can insert the card at any point in the EMV process and choose their tip. (You will know that you are using POSTrack if you see 'FullSteam' as the background on the device).
   2. Are you using TriPOS Software? When the Customer inserts their card, they will choose the tip - and then they will be prompted to remove the card. They will then be prompted to re-insert the card again prior to the transaction being complete. (You will know that you are using TriPOS if you see 'TriPOS' as the background on the device).
      
      

1. When your Customer is ready to checkout, click the Pay button in the POS.
   
   
   
2. On your POS device, click 'EMV'.
   
3. Choose Lane 3000 and click the 'Send to EMV Device' button. You'll see a progress screen as it connects. (Note that the system will remember the last device that was used, so it will be automatically selected for you. In other words, you will not need to actively choose it each time).
   
4. This will bring up a Tip modal on the Lane 3000. Make the device accessible to your Customer so that they can choose an applicable tip. 
   
   
   

5.  Finally, the Customer will swipe, tap or insert the card into the Lane 3000 to complete the transaction.

Wait for the card to process and then remove card when prompted to do so.

 

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Extra Tips:

• If the device is plugged in, it will turn on automatically.
• Only Wifi Networks that are password-protected will appear in the available Networks list.

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Disconnecting from Merchant Track (for troubleshooting purposes)

Sometimes (as a last resort) we will recommend that you remove and re-add your device to your Merchant Track account and POS Profile. Here's how:

1. 1. Access your Merchant Track Dashboard
   2. Go to Terminals > View Terminals.
      
   3. Click the Terminal ID that you are troubleshooting.
      
   4. Click Edit in the bottom right.
      
   5. Click the Remove button.
      
   6. Now that it's removed, begin the device setup process from the top here. 

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