Reviewing campaign stats

This article is an overview of campaign stats and what they mean.

After executing a campaign, you will be able to access the stats such as opens, clicks, unsubscribes and revenue generated from the campaign.

To view the stats of an executed campaign navigate to Marketing > Campaigns. Then, search and select the campaign you would like to review.

All campaigns with a Processing or Executed status will have stats available. The campaign email stats will continue to update as each email batch is complete.

If you have a campaign with a red Blocked status, your campaign did not meet the batching requirements of the system (for example, the bounce rate exceeded the number of allowed bounces in a batch). Click here for documentation on batching or contact support@commerce7.com for assistance. 

There are three tabs available once a campaign has completed sending; 

  • Summary - provides overview of stats with campaign details and layout
  • Events - full list of emails sent with filter options for open, click, spam, dropped, bounce, blocked, conversion and unsubscribed
  • Conversions - a list and link to orders that were created by the recipient clicking the call to action button in the email

Summary - Stats Overview

Commerce7-Product-Launch (4)

Total Sends: the total number of emails with successful delivery. 

Opens: the total number of times the email was opened.

Uniques (open) - the number of recipients that opened the email.

For example, if a recipient opens the email 15 times that will count as 15 opens but will count as 1 unique open. 

Clicks - the total times a link in an email was clicked.

Uniques (clicks) - the number of recipients that clicked on the link inside the email. 

For example, if a recipient clicks on the link in their email 5 times that will count as 5 clicks but will count as 1 unique click. 

Revenue - the total revenue generated from customers clicking the link in the email that lead to a processed a cart.Commerce7-Welcome (7)

Sending Status - campaigns will have a status of Processing until all email batches are complete. For more information on batching, click here.

Commerce7-Shop-Now (2)Spam - the number of emails that were delivered to a spam folder.

Unsubscribes - the number of recipients that clicked unsubscribe from the footer of the email. They will be marked as unsubscribed on the customer profile.

Create a dynamic customer tag for subscribed and unsubscribed to easily view these customer lists from the admin panel. 

Bounces - the number of emails that bounced.

Events

Select the Events tab to view all the recipients and easily filter for open, click, spam, dropped, bounce, blocked, conversion and unsubscribed. 

Alternatively, use the search bar to type in a customers email address. Select View Customer and it will bring you to the customer profile. 

Select the conversion tab to view the orders that were generated from the recipient clicking the Add to Cart button. 

Commerce7-Product-Launch (3)

 

Conversions

The Conversion tab lists all the recipients that selected the call to action button inside the campaign email that created; 

  • an Order
  • a Club Membership 
  • a Reservation 

Use the filter tool to easily segment the type of conversion and select View Order to review the order page and details. 

Commerce7-Product-Launch (5)