Processing, redeeming and managing gift cards

The how to process the purchase of a gift card and how to redeem gift cards for POS and web orders.

Gift cards can be processed and redeemed through the web and POS order channels only. Gift cards can't be processed through the inbound channel at this time. To learn more about how to manually issue gift cards through the admin panel, click here

This article includes:

Selling virtual and physical gift cards on the POS


Selling virtual gift cards on the POS 

Start a cart on the POS with a gust or customer. Then search and select your the virtual gift card product and select the appropriate product variant and add it to the cart. 

We recommend setting up different virtual gift card values as product variants. For more information about setting up virtual gift cards, click here.

Next enter the recipients email address and the optional gift message from the gifter which will be included in the email to the recipient. 

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Selling a physicals gift card on the POS:

Start a cart on the POS with a gust or customer. Then search and select your the virtual gift card product and select the appropriate product variant and add it to the cart. 

We recommend setting up different virtual gift card values as product variants. For more information about setting up virtual gift cards, click here.

The gift card code field requires the sales associate to have the physical gift card so they can manually enter the code or use the bar code scanner. This step registers the gift card code in Commerce7.

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You cannot sell physical gift cards through the inbound channel (the admin panel). Processing an order for a physical gift card through the inbound channel not allow you to add a custom code. This must be done through the POS. 

To learn more about issuing gift cards through the admin panel, click here

Purchasing a virtual gift card from the web

Customers purchasing a virtual gift card on your website will have the option to include a gift message that is included in the email to the recipient. 

Below is an example of the gift card email the recipient will get when a gift card is purchased through the POS or website. The gift card email will include who the gift card is from and the optional gift message.

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Redeeming virtual and physical gift cards on the POS 

Gift card code can be looked up through the admin panel under Store > Gift Cards

Once you have select Charge Order on the POS the payment options will appear based on what you have setup. Select Gift Card as the payment option. 

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A field will pop up to enter or scan the gift card code and then select Search. 

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Next, review the customer, gift card number, status and current balance. There is an option to edit the Amount Tendered. When all the information is correct select Use Gift Card. 

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If the gift card is registered to a customer, only that customer can redeem that gift card code. The customer has to be assigned to the cart before processing payment. If the gift card isn't assigned to a customer it can be redeemed for any order. 

Redeeming virtual and physical gift cards on the web

You can use gift cards as a payment method for Web and POS orders only. Gift cards can't be used as payment for inbound (admin panel) orders. 

Virtual and physical gift cards can be redeemed on the web by entering the gift card code during the checkout process. This field is available once the customer selects Proceed to Checkout.

A credit card can be used if there is a remaining balance and an order conflation transaction email will trigger with a payment summary. 

Managing Gift Cards

From the admin panel you can access all gift cards by selecting Store > Gift Cards.  Here, you will see a list of all gift cards that have been created. Use the search bar to type a customer name, gift card code or number.

To issue a gift card through the admin panel select Add a Gift Card. To learn more about issuing gift cards, click here.

There is an option to Export Gift Cards 

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When you click into a gift card, you have the option to Delete Gift Card and Duplicate Gift Card at the top. Then the gift card information will be filled in accordingly in the main area. Select Edit Git Card if you want to edit the title, change the status add notes or an expiry date. 

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At the bottom a list of all transactions related to that gift card code will be list. Select Add Transaction to add to add value to the gift card manually through the admin panel. This doesn't automatically update the customer. To learn more about issuing gift cards through the admin panel, click here.

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