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      POS: Refunds & Exchanges

      Refunds

      For more information about how Refunds work in different scenarios, please click here for the full article. 

      Exchanges

      For more information about how Exchanges work in different scenarios, please click here for the full article. 

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      What is the difference between a Refund and an Exchange?

      • Exchange example: The customer places an online Order and notices they have mistakenly ordered too many bottles of a specific wine. They wish to exchange it, swapping Pinot Gris for Rose. The Order has not been shipped yet, so the Customer contacted the winery to exchange it for the desired number of bottles. 
      • Refund example: The Customer has already received a shipment and discovered they mistakenly ordered 6 bottles of Pinot Gris instead of 3 bottles of Pinot Gris + 3 bottles of Rose. Process a refund for the 3 bottles of Pinot Gris and return them, then place a new Order for the Rose.