How Do I Refund a Debit Tender

Today, if you are using Payment Express as your gateway, you are not able to refund a debit tender in Commerce7. 

Note: If you are using the Poynt terminal, you can enable debit refunds on the physical terminals. Contact emayling@cardconnectpartners.com for details on how to set this up.

Here are the steps to refund a debit tender in Commerce7

  1. Find the order in the admin panel. Go to "Store" > "Orders" and pull up the order. 
  2. Refund the order. 

 

3. Remove the tender from the order.

 

4. Add the tender back as "Cash" or "External." Note: "External" can be used if you are refunding the value directly on the Poynt terminal.

 

   

5. Process the refund.

6. Give the customer the appropriate amount of cash if you refunded as "Cash".