How Do I setup my CardConnect Account?
To get started on setting up your CardConnect account, contact our amazing rep Eric Mayling at firstname.lastname@example.org. Eric will also assist with ordering your Poynt terminals for the tasting room.
How Do I Integrate My CardConnect Account With Commerce7?
Once your CardConnect account has been setup, you should have received your username, password and Merchant ID from CardConnect via email. These are your API Credentials and you will need them to complete the connection to Commerce7. If you don’t have these details, please contact email@example.com or firstname.lastname@example.org.
Step1: Click on Settings > General in the Commerce7 Dashboard and scroll to the bottom section called Payment.
Step 2: Enter the API credentials sent to you from CardConnect (You should have received a Username, Password & Merchant ID (MID)).
Step 3: Click Save
How Do I Configure & Connect My Poynt Terminals?
Note: You must have CardConnect configured prior to setting up and connecting your Poynt terminals.
Step 1: Enabling Your Devices
Once your terminals are received, you must first connect your devices to Wifi. Here is how;
- Power on the Poynt Smart Terminal and connect it to power via the charging plug or the docking station.
- Follow the instructions onscreen to connect to secure Wi-Fi.
- Once on Wi-Fi, login with the default terminal user name and PIN (should be last 4 digits of business phone number on file).
- Contact email@example.com once this is completed and we'll send you your Device ID and we'll disable the Terminal & Settlement apps so that you can only process from the C7 POS to avoid confusion to your staff.
Step 2: Connecting Your urn:tid /Device Key To Your POS Profile
When you have connected your device(s) to Wi-Fi you are ready to add your urn:tid/device key to Commerce7.
- First you have to connect your Poynt EMV Terminal in your C7 Your Settings. To do this Navigate to Settings > General and click 'Connect Poynt EMV Terminal' under the Payment section. This will prompt you to login to your Poynt account.
2. Once logged into your Poynt account, you will be prompted to select a merchant to authorize application access. You should your business name listed. Click on your business name.
3. Contact firstname.lastname@example.org to obtain your urn:tid /device key(s).
4. Navigate to Settings > POS Profile in Commerce7.
5. Click on the POS Profile you want to add your urn:tid /device key(s) to.
6. Add your urn:tid /device key in the field called 'Device Key' and give your device a name in the field called 'Title.' You can have multiple urn:tid /device keys for a profile depending on your tasting room setup (i.e. multiple ipads with multiple Poynt devices).
Note: If using multiple devices for one profile, we highly recommend choosing a name for each device that is easily identifiable. Example: Using a colour as a name and then physically putting a piece of coloured tape on the terminal to match the device name will help make identifying each device easier.
7. Click Save
8. Repeat steps 3 to 5 for each profile as necessary.
Did your Poynt terminal fall asleep?
To reconnect the Poynt 5 device to the cloud, ensure the WIFI bars show your connected and double tap the time, you will see a message "Resetting Cloud Messaging connection". Once you've done this you should be able to resend the transaction and have it show up on the device.
Did your Poynt terminal disconnect from WiFi completely?
Simply swipe down twice, click WiFi and choose the WiFi to connect to.