Closing Out the POS & Clearing Open Carts

 

If you have open carts that you want to clear out on the POS, follows the steps below. If you come across any carts under Store > Carts that can't be deleted or have issues, this information will also help you.

In this article:

 

Update: To avoid the issues of having waiting tenders or incomplete carts, the system now automatically checks all waiting tenders on a schedule every 15 minutes. 

  • On the Poynt Device, if an employee or the new automatic process checks a tender and it has no response after 15 minutes we record that tender as cancelled. This will avoid waiting tenders if a payment is sent to the Poynt device that was not on or the battery died after sending the transaction.
  • USAePay and WindCave will return cancelled transactions after 5 minutes of inactivity, this has not changed. 

If the automatic process completes one of your waiting tenders and you or your employees click on one of the "red cart" to complete it, you will see a system message advising that the cart was completed automatically. If the tender is cancelled they will see the cancelled tender. 

 


 

Clearing POS carts

  1. Click on open carts showing at the top of the screen.

    pos-cart-1
  2. In the top right of the order summary click the arrow and click Discard Cart

    pos-cart-2

  3. If there is no waiting tender, the cart will be immediately cancelled.
  4. If there is a waiting tender, you will get the message "Error from server: Cart has a tender that is Waiting and can't be deleted".
    1. Click the Pay button and proceed to the next step.
    2. If using Poynt, you should see the screen below, click the 'Having Trouble' > 'Check Response At Poynt' (or other gateway) button and this should complete the order.

      If it doesn't for any reason, you can click 'Resend to Poynt', cancel the payment on the terminal and click Check Response At Poynt.

  5. Once the cart is cancelled and you're done cancelling all open carts, click Transfer at the top left of the screen to check if you have open carts on another POS. If you do, select the cart to transfer it and then repeat the steps to discard/cancel those orders.

To avoid the issues of having waiting tenders or incomplete carts, the system automatically checks all waiting tenders on a schedule every 15 minutes. 

  • On the Poynt Device, if an employee or the new automatic process checks a tender and it has no response after 15 minutes we record that tender as cancelled. This will avoid waiting tenders if a payment is sent to the Poynt device that was not on or the battery died after sending the transaction.
  • USAePay and WindCave will return cancelled transactions after 5 minutes of inactivity, this has not changed. 

If the automatic process completes one of your waiting tenders and you or your employees click on one of the "red cart" to complete it, you will see a system message advising that the cart was completed automatically. If the tender is cancelled they will see the cancelled tender. 


 

Clearing Admin carts on the POS

If you have a cart with issues or are trying to clear an open cart from Admin > Store > Carts, you will first need to open/access the cart on your POS.
  1. Open the cart and look at the URL. Copy the cart ID portion.

    Example: Your cart ID is the string of alphanumeric characters following the /cart/ in the URL. For example, you'd copy the bolded portion of the URL: https://christines-test-environment.admin.platform.commerce7.com/store/cart/b08740eb-4df3-4ec8-ab81-be40e4b1ede5 (This is just an example, you want to copy this section of your URL.)

  2. Next, go to the POS
  3. In the URL of the new guest tab, paste the cart ID you have copied to replace the string of alphanumeric characters after /pos/ .
    1. Example: This was the current POS URL: https://christines-test-environment.pos.platform.commerce7.com/pos/97eef26b-665b-4cc3-828a-970c5af151b2?posCollectionId=e134e2f5-b107-4e61-a4cd-c9e7a555d9ce&adminStatus=Available
    2. Once I've pasted the card ID, it becomes (cart ID is in bold): https://christines-test-environment.pos.platform.commerce7.com/pos/b08740eb-4df3-4ec8-ab81-be40e4b1ede5
    3. If you are using POS PINs, you'll also just want add /charge to the end of your new URL. 
  4. Now that you have the cart open, follow the steps above to cancel the cart from the POS.