Orders - FAQs

Are charges pre-authorized?

As of October 15th, 2019, payments on orders will no longer be pre-authorized in Commerce7, they will be directly captured. 

The direct impact to your business will only be on your quarantined orders. Quarantined orders will directly capture payments instead of holding them in a pre-auth. 

There are a number of reasons why we are switching the payment flow for orders:

  1. Transactions will happen faster. By switching, only a single API call is needed now instead of two, for all orders. Your customers can now complete their orders faster and more successfully. 
  2. More intuitive UI. All refunds can now be handled the same way. Previously quarantined orders needed to have their payment "canceled" and completed orders needed to be "refunded" in the system. Now all orders will  just "refunded" using the same refund button.
  3. Better refunding on split tenders. If you receive an order paid by split tender where one tender is card on file and another is paid by terminal, you will now have no issues refunding as both tenders are full sale. 

If you have any questions regarding this change, please contact zach@commerce7.com